Jhazemynn Jones
Pittsburgh
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Cashier
Monroeville Chrysler Jeep
10.2020 - Current
- Provide exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Reduced wait times for customers with speedy and precise cash register operations.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Resident Aide
Residential Care Services
11.2020 - 12.2024
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Enhanced resident independence by encouraging self-care tasks within their abilities while still providing necessary assistance when needed.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Remained alert to problems or health issues of clients and competently responded.
- Administered medications to residents as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored and assisted residents through individual service plans.
- Monitored resident behavior for signs of agitation or distress, promptly addressing any concerns with appropriate interventions.
- Responded quickly to emergency situations involving resident health or safety concerns, taking immediate action to address the issue at hand.
- Monitored residents behavior and activities and logged them electronically in a system where all staff can access and retain the information needed to know.
Concessions Cashier
Pittsburgh Cultural Trust
09.2012 - 04.2018
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Adhered to alcohol service policies and procedures.
- Assisted with training new employees on all aspects of concessions cashier duties, fostering a supportive work culture.
- Contributed to a welcoming environment by greeting customers warmly upon arrival at the concession stand.
- Processed customer orders quickly, contributing to a positive experience.
- Efficiently restocked supplies as needed, maintaining optimal levels for uninterrupted service.
- Corrected order issues, provided refunds, and replaced items.
- Used cash register to tender change and process cash and credit card payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Penn Hills High School
Penn Hills06-2014
Skills
- Customer service
- Cash Management
- Accurate Cash Handling
- Teamwork and problem solving
- Paperwork processing
- POS system operation
- Reliable and responsible
- Cleaning and sanitizing
- Multitasking
Certification
- First Aid Certification
- Pennsylvania Driver's License
- CPR/AED Certification
Languages
English
Timeline
Resident Aide
Residential Care Services
11.2020 - 12.2024
Service Cashier
Monroeville Chrysler Jeep
10.2020 - Current
Concessions Cashier
Pittsburgh Cultural Trust
09.2012 - 04.2018
- First Aid Certification
- Pennsylvania Driver's License
- CPR/AED Certification
High School Diploma -
Penn Hills High School
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