Open To Work
Verified
This profile is verified using an email address.
JIAVETT LEOLICIA ADAMS KELLY
La Chorrera
Summary
This is a very important and solid company all over the World that’s way it’s important for me to work with you guys, to grow up and be responsible in assisting you in everything your company needs from me.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Call Center Radius Global Solution
01.2019 - 04.2023
- Schedule appointments for patients in order to see the specialties they need and also provide medications to the pharmacies.
- Resolved customer inquiries efficiently through multiple communication channels, including phone and chat.
- Provided expert product knowledge to enhance customer satisfaction and retention efforts.
- Maintained accurate records of customer interactions in CRM system for effective follow-up actions.
Customer Service Representative
Call Center Smart BPO
08.2016 - 02.2017
- Verified customers' medical insurances and explained terms and conditions.
- (6 months)
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality standards.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
Housekeeping
Celebrity Cruises
02.2012 - 10.2012
- (8 months)
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Trained new staff on cleaning protocols and safety procedures.
Call Center Star Contact Agent
Celebrity Cruises
Juan Diaz
04.2010 - 02.2011
- Delivered outstanding customer service by assisting customers with order verification and detecting account theft.
- Clean public areas in the vessel also clean the toilets and assist the guest in Any emergency or question they have.
- Phone: 233-9100
Education
Certificate of 6 Grade -
Primary Public School
AlmiranteCertificate of 3 year - undefined
Secondary College Almirante
Title Bachelor in Commerce - Bachelor in Commerce
Secondary college Almirante
Bocas del ToroSkills
- Windows operating system
- Web Browsing Tools
- Customer service
- Data entry
- Problem resolution
- Customer support
- Web browser
Languages
English
Spanish
OTHER COURSES:
- Occupational Marine Merchant
- Professional Formation of
- Ordinary Marine
- Hoteliers Technical and Tourism
- Personal Security and Social responsibility
- Fire control and basic axillaries
- Maritime survivals
- Basis of crowd control
Reason for Leaving
The Star Contact: General Medical Treatments; Nars: end of contract, Celebrity Cruises end of contract Smart BPO end of Contract.
Timeline
Customer Service Agent
Call Center Radius Global Solution
01.2019 - 04.2023
Customer Service Representative
Call Center Smart BPO
08.2016 - 02.2017
Housekeeping
Celebrity Cruises
02.2012 - 10.2012
Call Center Star Contact Agent
Celebrity Cruises
04.2010 - 02.2011
Title Bachelor in Commerce - Bachelor in Commerce
Secondary college Almirante
Certificate of 3 year - undefined
Secondary College Almirante
Certificate of 6 Grade -
Primary Public School