Jigar Patel
Palmyra
Summary
Experienced Network & Systems Administrator with a proven track record at Lower Dauphin School District, enhancing system security and leading technology teams. Expert in Windows Server Administration and adept in effective communication, I spearheaded cybersecurity measures and disaster recovery plans, significantly mitigating risks. Skilled in both technical problem-solving and team collaboration, I drive operational excellence and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network & Systems Administrator
Lower Dauphin School District
08.2021 - Current
- Maintained server and infrastructure integrity, stability, and security, implementing cybersecurity measures and disaster recovery plans.
- Led efforts to mitigate cybersecurity threats and ensure infrastructure system security.
- Represented the IT Director in their absence, supervising technology staff and network personnel.
- Supervised infrastructure projects and provided regular updates to IT leadership.
- Created and maintained network infrastructure and configuration documentation.
Systems Coordinator
The Hershey Company
09.2022 - 09.2024
- Administered systems, networks, and performance, providing software and hardware support.
- Diagnosed and resolved system issues to ensure operational efficiency and minimal downtime.
- Supported retail, food, and attraction systems, ensuring uninterrupted daily operations.
- Tested and evaluated system releases and updates, creating test plans and reviewing software.
- Collaborated with vendors to resolve issues and implement updates.
Associate Infrastructure Analyst
Hershey Entertainment and Resorts
06.2018 - 08.2021
- Administered Microsoft Windows Server environments, including Active Directory, Group Policy, and DNS.
- Maintained and enhanced virtual environments using VMware vSphere and Citrix XenApp.
- Managed and developed networking topology with HP, Cisco, and wireless technologies.
- Managed security systems, including firewalls, proxies, spam filters, and antivirus tools.
- Monitored Windows Servers, VMware ESX, security systems, and infrastructure technologies.
Computer Repair Technician
Lower Dauphin School District
03.2014 - 08.2021
- Installed and repaired software and hardware for computer network systems.
- Provided hardware installation, configuration, and troubleshooting.
- Supported implementation of security procedures to ensure data integrity and confidentiality.
- Performed preventative maintenance to ensure optimal system performance.
- Collaborated with the IT Director to support and enhance technology infrastructure.
Desktop/Client Support Associate
Hershey Entertainment and Resorts
04.2013 - 06.2018
- Diagnosed and resolved complex software, hardware, and printing problems.
- Delivered in-person and remote support for escalated technical issues.
- Provided high-quality support by documenting, researching, and resolving technical issues.
- Managed support requests, systems maintenance, and daily IT tasks.
- Represented the company professionally while communicating effectively with customers and colleagues.
Education
Master of Science - Cyber Security
Pennsylvania Western University
Edinboro04-2025
Bachelor of Science - Information Technology
Central Penn College
Summerdale, PA12-2024
Associate of Applied Science - Computer Networking Technology
Harrisburg Area Community College
Harrisburg12-2013
Skills
- Leadership and Initiative
- Windows Server Administration Expertise
- Networking Knowledge
- Azure Cloud Expertise
- Virtual Environment Management
- Security Systems Administration
- Attention to Detail and Documentation
- Proficiency in Software and Systems
- Data Center and Disaster Recovery (DR) Expertise
- Technical Problem-Solving Skills
- Effective Communication and Team Collaboration
Certification
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional - MCP
- Microsoft Technology Associate - Networking Fundamentals
- Microsoft Technology Associate - Windows Operating System Fundamentals
Timeline
Systems Coordinator
The Hershey Company
09.2022 - 09.2024
Network & Systems Administrator
Lower Dauphin School District
08.2021 - Current
Associate Infrastructure Analyst
Hershey Entertainment and Resorts
06.2018 - 08.2021
Computer Repair Technician
Lower Dauphin School District
03.2014 - 08.2021
Desktop/Client Support Associate
Hershey Entertainment and Resorts
04.2013 - 06.2018
Master of Science - Cyber Security
Pennsylvania Western University
Bachelor of Science - Information Technology
Central Penn College
Associate of Applied Science - Computer Networking Technology
Harrisburg Area Community College
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