Jihad Worthy
Pittsburgh
Summary
Dynamic and results-driven professional with extensive experience at Goldfish Swim School, excelling in customer service and staff training. Proven ability to enhance operational efficiency and improve customer relations. Skilled in strategic planning and decision-making, with a strong focus on achieving goals and fostering employee engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
Goldfish Swim School
08.2021 - Current
- Assisted in daily operations, ensuring adherence to safety protocols and company standards.
- Supported team during peak hours, enhancing service efficiency and customer satisfaction.
- Learned inventory management systems, contributing to accurate stock tracking and replenishment.
- Collaborated with staff to maintain cleanliness and organization of workspaces.
- Coordinated swim lesson schedules, aligning instructor availability with student needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Deck Supervisor
Goldfish Swim School
08.2021 - Current
- Supervised deck operations, ensuring safety compliance and efficient workflow execution.
- Coordinated maintenance schedules for deck equipment, minimizing downtime and enhancing operational reliability.
- Trained and mentored crew members on safety protocols and best practices for deck operations.
- Implemented process improvements that increased productivity and streamlined daily deck activities.
Swim Instructor
Goldfish Swim School
08.2021 - Current
- Instructed diverse age groups in swimming techniques, enhancing skill levels and confidence.
- Developed individualized lesson plans tailored to student needs, promoting effective learning outcomes.
- Organized and led group swimming sessions, fostering teamwork and social interaction among participants.
- Conducted regular assessments of student progress, providing constructive feedback for improvement.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Lifeguard
Goldfish Swim School
08.2021 - Current
- Supervised pool activities to ensure safety and compliance with regulations.
- Conducted regular safety drills and training sessions for team members.
- Monitored swimmers for signs of distress, initiating rescue procedures when necessary.
- Maintained cleanliness and functionality of pool facilities and equipment.
Front Desk Associate
Goldfish Swim School
08.2021 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Provided exceptional customer service, addressing guest inquiries and resolving issues effectively.
- Maintained accurate records of guest information, reservations, and billing details.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Maintained cleanliness and organization of front desk area.
Education
Bachelor of Science - Natural Sciences
University of Pittsburgh
Pittsburgh, PA05-2028
High School Diploma -
Freehold Highschool
Freehold, NJ06-2024
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Employee engagement
- Customer service
- Goal oriented
- Decision-making
- Strategic planning
Certification
- First Aid/CPR Certified
Timeline
Manager on Duty
Goldfish Swim School
08.2021 - Current
Deck Supervisor
Goldfish Swim School
08.2021 - Current
Swim Instructor
Goldfish Swim School
08.2021 - Current
Lifeguard
Goldfish Swim School
08.2021 - Current
Front Desk Associate
Goldfish Swim School
08.2021 - Current
Bachelor of Science - Natural Sciences
University of Pittsburgh
High School Diploma -
Freehold Highschool