Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Bangert

Grantville,Pennsylvania

Summary

Versatile operations manager with the ability to lead teams, optimize processes, and enforce regulatory standards across complex, fast-paced industries. Brings a balance of hands-on leadership and strategic insight to deliver impactful business results.

Overview

29
29
years of professional experience

Work History

Head Teller

Members 1st FCU
05.2023 - 08.2024
  • Supervised daily operations of teller line, ensuring compliance with policies and procedures.
  • Trained and mentored new tellers, fostering professional development and enhancing team performance.
  • Managed cash handling processes, maintaining accurate records and minimizing discrepancies.
  • Resolved complex customer inquiries, providing timely solutions to enhance satisfaction.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Restaurant Manager

GTL, Inc
08.2021 - 04.2023
  • Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
  • Trained and mentored staff on operational procedures and best practices.
  • Developed and maintained positive relationships with suppliers for timely inventory procurement.
  • Analyzed customer feedback to enhance menu offerings and service quality.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Cafeteria Manager

The Nutrition Group
12.2015 - 11.2021
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts, identify trends, and adjust purchasing decisions accordingly
  • Used software to analyze daily financial statements and reimbursable meals
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines
  • Continuously maintained accurate accounts and cash drawers
  • Oversaw daily cafeteria operations, ensuring adherence to health and safety regulations.
  • Developed and implemented efficient food service workflows to enhance productivity.

School Bus Driver

Durham School Services
08.2010 - 04.2015
  • Maintained a State driver's license to enable the legal operation of school buses for student transport, field trips, and other purposes
  • Developed positive relationships with students, faculty, and parents to support continuous rapport and communication
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset and route criteria
  • Ensured student safety during transit by adhering to all traffic and safety regulations.
  • Communicated effectively with parents and school personnel regarding transportation schedules and issues.
  • Addressed student behavior concerns promptly, fostering a respectful environment on the bus.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.

General Manager

Gingerbread Man
08.1995 - 05.2003
  • Directed daily operations to ensure seamless service and exceptional guest experiences.
  • Implemented cost control measures, optimizing inventory management, and reducing waste.
  • Oversaw compliance with health regulations, ensuring a safe environment for guests and employees.
  • Established vendor relationships, negotiating contracts to secure favorable terms and pricing for supplies.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Developed unique cocktail recipes, enhancing customer experience and driving repeat business.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Developed specialty drinks to work with menu changes, sustaining customer interest, and solid bar revenue.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Some College (No Degree) - Nursing And Criminal Justice

Harrisburg Area Community College
Harrisburg, PA

High School Diploma -

Central Dauphin East High School
Harrisburg, PA
06.1992

Skills

  • Strong leadership qualities
  • Effective communication
  • Professionalism and ethics
  • Training and mentoring
  • Account management
  • Safe and vault operation
  • Fraud identification
  • Operational efficiency

Timeline

Head Teller

Members 1st FCU
05.2023 - 08.2024

Restaurant Manager

GTL, Inc
08.2021 - 04.2023

Cafeteria Manager

The Nutrition Group
12.2015 - 11.2021

School Bus Driver

Durham School Services
08.2010 - 04.2015

General Manager

Gingerbread Man
08.1995 - 05.2003

Some College (No Degree) - Nursing And Criminal Justice

Harrisburg Area Community College

High School Diploma -

Central Dauphin East High School

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Jill Bangert