Results-driven account manager with expertise in client relationship building, performance tracking, and CRM. Proven ability to enhance customer satisfaction and retention through tailored account strategies.
Overview
12
12
years of professional experience
Work History
Account Manager
Cappetta Associates
Cherry Hill, NJ
03.2024 - Current
Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Analyzed client objectives and executed tailored account strategies to improve overall service delivery.
Evaluated account performance data to uncover trends that drive strategic growth recommendations.
Executed account strategies aligning with client goals, resulting in improved service delivery.
Sales Representative
Key Impact Sales
Burlington, NJ
08.2022 - 03.2024
Established and maintained strong client connections by utilizing effective communication strategies and resolving issues efficiently.
Conducted market analysis to identify trends and opportunities for product promotion.
Executed sales strategies, enhancing customer engagement and satisfaction levels.
Led product demonstrations to effectively educate customers on features, benefits, and competitive advantages.
Restaurant General Manager
Newberry's Yard of Ale
Stroudsburg, PA
10.2014 - 08.2022
Oversaw daily operations to ensure efficient service delivery and compliance with quality standards.
Developed and implemented staff training programs to enhance team performance and customer satisfaction.
Developed and enforced inventory management protocols aimed at reducing waste and streamlining supply chain operations.
Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
Administered comprehensive daily operations, focusing on budget oversight, inventory accuracy, and fostering vendor relationships.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
Skills
Account management
Customer service
Teamwork and collaboration
Relationship building and management
Customer relationship management (CRM)
Performance tracking
Timeline
Account Manager
Cappetta Associates
03.2024 - Current
Sales Representative
Key Impact Sales
08.2022 - 03.2024
Restaurant General Manager
Newberry's Yard of Ale
10.2014 - 08.2022
Bachelor of Science - Hotel, Restaurant And Tourism Management