Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill O'Connor

Stroudsburg

Summary

Results-driven account manager with expertise in client relationship building, performance tracking, and CRM. Proven ability to enhance customer satisfaction and retention through tailored account strategies.

Overview

12
12
years of professional experience

Work History

Account Manager

Cappetta Associates
Cherry Hill, NJ
03.2024 - Current
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Analyzed client objectives and executed tailored account strategies to improve overall service delivery.
  • Evaluated account performance data to uncover trends that drive strategic growth recommendations.
  • Executed account strategies aligning with client goals, resulting in improved service delivery.

Sales Representative

Key Impact Sales
Burlington, NJ
08.2022 - 03.2024
  • Established and maintained strong client connections by utilizing effective communication strategies and resolving issues efficiently.
  • Conducted market analysis to identify trends and opportunities for product promotion.
  • Executed sales strategies, enhancing customer engagement and satisfaction levels.
  • Led product demonstrations to effectively educate customers on features, benefits, and competitive advantages.

Restaurant General Manager

Newberry's Yard of Ale
Stroudsburg, PA
10.2014 - 08.2022
  • Oversaw daily operations to ensure efficient service delivery and compliance with quality standards.
  • Developed and implemented staff training programs to enhance team performance and customer satisfaction.
  • Developed and enforced inventory management protocols aimed at reducing waste and streamlining supply chain operations.
  • Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
  • Administered comprehensive daily operations, focusing on budget oversight, inventory accuracy, and fostering vendor relationships.

Education

Bachelor of Science - Hotel, Restaurant And Tourism Management

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Relationship building and management
  • Customer relationship management (CRM)
  • Performance tracking

Timeline

Account Manager

Cappetta Associates
03.2024 - Current

Sales Representative

Key Impact Sales
08.2022 - 03.2024

Restaurant General Manager

Newberry's Yard of Ale
10.2014 - 08.2022

Bachelor of Science - Hotel, Restaurant And Tourism Management

East Stroudsburg University of Pennsylvania
Jill O'Connor