Jillian Dubost
Collegeville
Summary
Dynamic leader with a proven track record at FMT Tattoo, adept in business administration and strategic planning. Excelled in enhancing operational efficiency and employee performance, while fostering strong client relationships. Skilled in documentation control and verbal communication, successfully managed budgets and implemented policy modifications to exceed productivity targets.
Overview
13
13
years of professional experience
Work History
Administrative Manager
FMT Tattoo
11.2018 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Met department budgets by monitoring and reporting on office expenses.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
Tattoo Shop Manager
Mayhem Body Mods
02.2015 - 07.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
Tattoo Shop Manager
Fyre Body Arts
08.2011 - 06.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Developed new promotional campaigns to attract new customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Quakertown High School
Quakertown, PA06-2010
Skills
- Documentation and control
- Policy and procedure modification
- Business strategies
- Employee onboarding
- Verbal and written communication
- Quickbooks
- Budgeting and expense monitoring
- Organization and multitasking
- Quality standards
- Hiring and training
- Corrective action implementation
- Organizational leadership
- Strategic planning
- Scheduling and calendar management
- Staff management
- Records management
- Business administration
- Recordkeeping and reporting
- Office management
Timeline
Administrative Manager
FMT Tattoo
11.2018 - Current
Tattoo Shop Manager
Mayhem Body Mods
02.2015 - 07.2016
Tattoo Shop Manager
Fyre Body Arts
08.2011 - 06.2014
High School Diploma -
Quakertown High School
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