Jillian Green
Secane
Summary
Sociable and hardworking individual with experience as a server and home care worker. Adept at thriving in fast-paced environments with demanding sales, service, and quality objectives. Dedicated team player who excels at multitasking and consistently delivers friendly and prompt service to all customers. Demonstrates expertise in maintaining clean and orderly tables, providing personalized menu recommendations, and efficiently managing closing duties, including reconciling cash drawers and restocking items for a seamless transition to the next shift.
Life enrichment coordinator with background in designing and implementing engaging activities for various populations. Known for collaborative team efforts and achieving impactful results in program execution. Reliable and adaptable, excelling in creative program development and effective communication.
Overview
7
7
years of professional experience
Work History
Life Enrichment Coordinator
Daylesford Crossing
08.2020 - Current
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Recruited trained, and supervised volunteers to support the delivery of various life enrichment programs and services.
- Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
- Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
Home Health Aide
Public Partnerships LLC
03.2019 - 05.2020
- Comforted patients and provided each with reassurance and encouragement
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Managed medical stock and restock inventory to ensure optimal availability for patients
- Documented patient intake and dietary requirements and assisted with feeding
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Planned, prepared and served meals and snacks according to prescribed diets
- Played games, including UNO and Checkers, with patients on [Timeframe] basis to boost mood, improve memory and provide light entertainment
Amazon Driver Supervisor
Amazon
01.2018 - 03.2020
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
Server Assistant/ Floor supervisor
Studio Movie Grill
11.2017 - 01.2020
- Restock condiments and drink station supplies to maintain customer satisfaction
- Backed up cashier staff to process customer orders and payments
- Monitor customer movements and quickly clear empty tables for future customers
- Calculate charges, issue table checks and collect payments from customers
- Verify adequate levels of supplies such as linens and trays and restock low items
- Serve an average of 50-75 patrons daily at Studio Movie Grill restaurant with exceptional service
- Partner with team members to efficiently serve food and beverages
- Check on guests to verify satisfaction with meals and suggest additional items to increase restaurant sales
- Prepare salads and appetizers and set up garnish stations to back up kitchen staff
- Welcome guests with a personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Support serving staff in delivering accurate and well-presented food orders
- Suggest additional items and offer samples of weekly promotional items to increase store sales
- Greet guests with friendliness and professionalism
- Execute cash transactions quickly and accurately
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provide excellent service and attention to customers when face-to-face or through phone conversations
Education
Some College (No Degree) - Business Administration And Management, Health management
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Fels Samuel High School
Philadelphia, PA06.2017
Skills
- Menu memorization
- Price memorization
- Seating assignment preparation
- Conflict and dispute resolution
- Check payment processing
- Quality control
- Safe food handling
- Grooming and bathing assistance
- Quick problem solver
- Understands mobility assistance needs
- General housekeeping ability
- Hardworking
- Responsible
- Honest
- Activity coordination
- Creative program development
- Activity planning
- Issue resolution
- Recordkeeping
- Monthly event calendars
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational leadership
- Excellent communication
- Active listening
- Decision-making
- Flexible schedule
Additional Info
True, True
Timeline
Life Enrichment Coordinator
Daylesford Crossing
08.2020 - Current
Home Health Aide
Public Partnerships LLC
03.2019 - 05.2020
Amazon Driver Supervisor
Amazon
01.2018 - 03.2020
Server Assistant/ Floor supervisor
Studio Movie Grill
11.2017 - 01.2020
Some College (No Degree) - Business Administration And Management, Health management
Community College of Philadelphia
High School Diploma -
Fels Samuel High School
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