Jillian Janis
Coatesville
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
07.2019 - Current
- 5.5 year partner with a unique passion for training, development, and team dynamics.
- Experienced in duel managing stores of various business level and channel structures.
- NSO experience including opening a new location, staffing both the new and old, as well as hiring and training for other new locations.
- Successfully trained three SMTs, two ASMs, and roasted two additional ASMs.
- Current experience in a certified location ensuring minimal disruption and a collaborative environment.
- Co-ran the District 3141 Shift Supervisor to ASM ADP program from 2023-2024.
Store Manager / Regional Trainer
Insomnia Cookies
07.2016 - 11.2019
- Managed multiple locations for months at a time overseeing a staff of 45, as well as filling in for Directors of Operations when necessary in the North Great Lakes Region.
- Assisted in piloting the Regional Trainer program to roadmap the onboarding and training for new store managers. Traveled to several new locations and trained managers on site for two week periods.
- Successfully increased revenue at both the East Lansing and Kalamazoo locations year over year to hit all sales targets in 2018-2019.
- Oversaw the development of two internal store manager promotes in my locations, as well as provided continued mentorship throughout my tenure.
- Assisted in creating a video instructional series for new products launched company-wide.
- Tested several new programs before national launch as locations considered high achieving and with long-term stability.
Assistant General Manager
Taco Bell
09.2010 - 08.2013
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
BA - Organizational Leadership Project Management
Arizona State University
05.2025
Skills
- Servsafe & National Restaurant Association Certified
- Profit And Loss Oversight
- Collaborative Team Guidance
- Culture Building and Interpersonal Relations
- Customer Service Excellence
- Creative Problem Solving
- Effective Project Management
- Attention to Detail
- Staffing and Scheduling
- Inventory Management
Certification
- ServSafe Manager Certified
- National Restaurant Association Certified
- Series 6 Licensed
- TIPS Certified
Timeline
Store Manager
Starbucks
07.2019 - Current
Store Manager / Regional Trainer
Insomnia Cookies
07.2016 - 11.2019
Assistant General Manager
Taco Bell
09.2010 - 08.2013
BA - Organizational Leadership Project Management
Arizona State University
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