Jillian Mauro
Hunker
Summary
Results-driven professional with extensive experience in client relationship management, consultative selling, and sales strategy development. Proven track record in enhancing customer engagement and conducting impactful presentations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Sales Liaison
Anova Healthcare System
04.2024 - Current
- managed portfolio of healthcare accounts, including hospitals, physicians, long-term care facilities, and personal care homes, facilitating strong relationships and effective communication
- conducted presentations to educate stakeholders on healthcare services and initiatives, enhancing understanding and engagement
- sponsored corporate events to promote community health initiatives and strengthen partnerships with local organizations
- Facilitate communication between clinical staff and administrative teams.
- instruct CPR, medication administration, dementia inservices
Area Business Sales Manager
Dunn Tire
12.2017 - 04.2024
- Managed business sales strategies to enhance customer engagement.
- Trained and mentored sales team to improve product knowledge.
- Developed relationships with key accounts to drive sales growth.
- Analyzed market trends to identify new business opportunities.
- Oversaw inventory management to ensure product availability for clients.
- Implemented customer feedback processes to improve service delivery.
- Developed and implemented strategies to increase sales revenue.
- Established strong relationships with key decision makers at client organizations.
- Provided technical support and training to internal staff on product knowledge.
- Created presentations to present products and services in a professional manner.
Facility Sales Manager
ILKB Fitness Studio
05.2015 - 12.2017
- Led team training sessions to enhance sales techniques and customer engagement.
- Developed promotional strategies to increase membership sign-ups and retention rates.
- Managed daily operations to ensure smooth studio functioning and member satisfaction.
- Coordinated community outreach events to raise brand awareness and attract new clients.
- Oversaw inventory management of fitness equipment and supplies for optimal availability.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed all fitness programs and worked as lead instructor
Window & Door Sales Specialist
Pella Windows
04.2012 - 05.2015
- Educated customers on Pella product features and benefits.
- Assisted clients in selecting window solutions for their homes.
- Conducted in-home consultations to assess customer needs.
- Managed customer inquiries and provided timely responses.
- Facilitated training sessions for new sales staff on products and services.
- Was chosen as "rookie of the year" & held highest close ratio each year employed
Client Service Manager
Pittsburgh Pirates
05.2006 - 05.2010
- Managed client relationships to ensure satisfaction and engagement during events.
- Coordinated communication between clients and various internal departments for seamless service.
- Implemented new processes to streamline client onboarding and service delivery efficiency.
- Responded promptly to any escalated customer service issues.
- Established clear communication channels between customers and internal teams.
- Monitored team performance metrics against established goals for customer service delivery.
- Drafted proposals outlining solutions for customers' needs or requests.
- Leveraged CRM to maintain assigned accounts and activities.
Education
Bachelor of Science - Sport Management
California University of Pennsylvania
California, Pennsylvania, PA05-2006
Skills
- Client relationship management
- Sales strategy development
- Product presentation
- Market analysis
- Technical training
- Customer engagement
- Consultative selling
- Event sponsorship
- Human Resources
Certification
Certified Personal Trainer
Timeline
Community Sales Liaison
Anova Healthcare System
04.2024 - Current
Area Business Sales Manager
Dunn Tire
12.2017 - 04.2024
Facility Sales Manager
ILKB Fitness Studio
05.2015 - 12.2017
Window & Door Sales Specialist
Pella Windows
04.2012 - 05.2015
Client Service Manager
Pittsburgh Pirates
05.2006 - 05.2010
Bachelor of Science - Sport Management
California University of Pennsylvania