Jillian Sabatula
Brownsville
Summary
Driven hospitality and events professional with over five years of experience at a luxury resort. Specialized in social event sales, client/member relationship management, and high-touch guest service. Recognized for revenue generation, complex event coordination, and exceptional member and guest experiences. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
6
6
years of professional experience
Work History
Social Sales Manager
Nemacolin
12.2023 - 01.2026
- Served as the primary point of contact for members and social clients planning private events, including milestone celebrations, family gatherings, and holiday events.
- Customized and coordinated all aspects of social events from inquiry through execution, ensuring alignment with Nemacolin’s luxury standards.
- Collaborated with Catering, Banquets, Lodging, Culinary, Marketing, and Guest Services to ensure seamless event execution.
- Managed detailed timelines, proposals, and contracts for multiple events simultaneously.
- Conducted property tours and client consultations to showcase event spaces and amenities.
- Developed strong member relationships to encourage loyalty and repeat business.
- Led and supported planning for member social initiatives and special events.
Leisure Sales Specialist
Nemacolin
12.2021 - 12.2023
- Managed online booking inquiries and assisted guests and travel partners throughout the booking lifecycle.
- Provided detailed information regarding resort availability, pricing, and amenities.
- Delivered high-level customer service using active listening and consultative sales techniques.
- Closed reservation calls through in-depth knowledge of resort products and services.
- Recognized as Front of House Rising Star of the Month (April 2023).
Reservations Specialist
Nemacolin
07.2020 - 12.2021
- Handled high-volume reservation inquiries while maintaining exceptional service standards.
- Generated over $1 million in booking revenue between January and September 2021.
- Completed Diamond Gem Program and Navis University Certification.
- Served as a Certified Reservations Trainer, onboarding and mentoring new team members.
- Awarded Front of House Associate of the Month (May 2021).
Education
High School Diploma -
Brownsville Area High School
Brownsville, PA05.2016
Skills
- Customer Relationship Development
- Luxury Hospitality
- Data-driven Sales Forecasting
- Contract & Proposal Management
- Cross-Department Collaboration
- Customer Engagement
- Revenue Optimization
- Networking Skills
- Proficient in Microsoft Office
- Experience with Amadeus and Salesforce
- Effective Relationship Management
- Social Media Savvy
- Verbal and Written Communication
- Product Knowledge
- Measurable Goal Planning
- Sales Performance Reporting
- Vendor Coordination Expertise
- Pipeline Process Optimization
Timeline
Social Sales Manager
Nemacolin
12.2023 - 01.2026
Leisure Sales Specialist
Nemacolin
12.2021 - 12.2023
Reservations Specialist
Nemacolin
07.2020 - 12.2021
High School Diploma -
Brownsville Area High School