Jim Coyle
Shrewsbury
Summary
Dynamic Senior Account Manager at Serta Mattress Company, excelling in business negotiation and territory management. Cultivated key relationships and enhancing client satisfaction.
Proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high customer satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
28
28
years of professional experience
Work History
Senior Account Manager
Serta Mattress Company
Landover, MD
02.2006 - Current
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Product development team member since 2008
Area Sales Manager
Brookstone
Baltimore, MD
05.2000 - 02.2006
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Tempurpedic Cruise Contest winner 2001, 2002 and 2003
Store Manager
Natural Wonders, Inc
Towson, MD
06.1998 - 05.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Business Administration
Pennsylvania State University
State College, PA05.1997
Skills
- Payment Collecting
- Regional Accounts
- Territory Management
- Selling Advertising
- Business Negotiation
- Order Management
- Account Management
- Leadership Management
- Inventory Understanding
- Sales Expertise
- Staff Management
- CRM Software (Trello)
- Social Media Promotion
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Supervised team of 8 staff members.
- Multiple awards for sales and leadership
Timeline
Senior Account Manager
Serta Mattress Company
02.2006 - Current
Area Sales Manager
Brookstone
05.2000 - 02.2006
Store Manager
Natural Wonders, Inc
06.1998 - 05.2000
Bachelor of Science - Business Administration
Pennsylvania State University
Hopewell Fish and Game Association, Board of Directors
Served five years as a member on the board of directors. We are a sportsman's club that focuses on educating youth in being responsible stewards of our wild life and natural resources. Fly fishing committee chair, fly tying instructor, youth fishing instructor