Jim Savard

· Residential Property Sales (2009 - 2013): Listed and sold residential properties with a focus on delivering exceptional customer service.

· York Office Manager (Since December 2013): Spearheaded all aspects of the office, including budgeting, hiring agents, and maintaining a positive culture.

· Performance and Goal Achievement: Led initiatives to achieve listing units, written units, and closed units goals while consistently driving activities to achieve results.

· Agent Training and Mentoring: Played a pivotal role in the success of agents by providing ongoing training, mentorship, and guidance with a strong emphasis on accountability.

· Core Services Utilization: Ensured effective use of core services to enhance productivity and maximize customer satisfaction.

· Inbound and Outbound Operations: Managed inbound and outbound operations, ensuring efficient and timely handling of shipments.

· Dispatch Operations: Coordinated and optimized the dispatching process to maximize efficiency and minimize delays.

· Operations Manager: Oversaw daily operations, streamlining processes, and improving overall performance.

As an employee at Howard Hanna Real Estate since 2009, my journey with the company has been both rewarding and dynamic. I initially joined as a real estate agent, focusing on listing and selling residential properties in the Camp Hill Office. During this period, I developed strong relationships with clients and honed my expertise in the local real estate market.

In December 2013, I was given the opportunity to take on a leadership role and became the office manager for the York branch. This transition marked a significant turning point in my career, where I assumed responsibility for various facets of the office's operations.

As the York Office Manager, my primary role was to provide strategic direction and oversight to the entire team. Some key areas of my responsibilities included:

1. Budgeting: Developing and managing the office budget, ensuring financial targets were met, and making cost-effective decisions to maximize profitability.

2. Talent Acquisition: Hiring new agents and experienced professionals to build a skilled and diverse team, fostering an environment of growth and collaboration.

3. Positive Culture: Cultivating a positive work culture that encouraged teamwork, open communication, and a focus on delivering exceptional service to clients.

4. Performance Goals: Establishing and driving performance goals for the office, ensuring the team worked cohesively to achieve objectives in terms of listing units, written units, and closed units.

5. Training and Mentorship: Playing a hands-on role in the professional development of agents, providing ongoing training, mentoring, and guidance to enhance their skill set and overall performance.

6. Core Service Utilization: Encouraging the effective utilization of Howard Hanna's core services and resources, which in turn, boosted productivity and improved customer satisfaction.

Throughout my tenure as the York Office Manager, I strived to create an environment where agents felt empowered to excel in their roles. Emphasizing accountability, I aimed to foster a growth mindset among the team, promoting consistent activities and training to achieve desired results.

Moreover, my focus on customer-centricity allowed the office to maintain a strong reputation and build lasting relationships with clients, ultimately contributing to increased business and referrals.

My time at Howard Hanna has not only provided me with invaluable leadership experience but has also deepened my understanding of the real estate industry. I take pride in my contributions to the growth and success of the York office and remain committed to driving excellence in all aspects of real estate operations.

· Terminal Manager: Led the terminal team, fostering a positive work environment and driving growth.

· Compliance Management: Ensured compliance with industry regulations, safety standards, and company policies.