Jimmy Kimmel
Lake Ariel
Summary
I am currently retired looking to get back into the workforce. In the past, I have held prestigious positions as an a NYPD Captain, Operations Manager and Account Manager. These positions require dedication, accountability and resourcefulness. I will bring these same qualities to your company.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Strategic Security Corp.
06.2021 - 01.2023
- Developed and implemented operational strategies to enhance efficiency and productivity across departments.
- Monitored performance metrics to identify trends and initiate corrective actions for continuous improvement.
- Streamlined processes to reduce operational costs while maintaining service quality and customer satisfaction.
- Collaborated with cross-functional teams to align operational goals with overall business objectives.
- Managed budget allocations effectively, ensuring resources were utilized to maximize operational outcomes.
- Facilitated training sessions to improve employee skills and knowledge in operational procedures.
Account Manager
Strategic Security Corp.
05.2019 - 06.2021
- Oversee Service Level Agreements and Key Performance Indicators designed to meet contractual expectations, ensuring adequate staffing, training, emergency drills, invoice accuracy and off-hour inspections
- Facilitate the management of relationships between the Strategic Security Executives and General Managers, as well as clients, executives and regional managers
- Developed customized account strategies to enhance client engagement and satisfaction.
- Conducted thorough customer feedback analysis to identify trends and drive improvements.
- Develop strong relationships with customer executives and serve as primary point of escalation for account issues
National Account Manager
G4S Secure Solutions
12.2013 - 04.2019
- Developed customer retention strategies to enhance client loyalty and minimize churn rates.
- Tracked performance metrics to evaluate account profitability and inform strategic decision-making.
- Negotiated contracts with key stakeholders to secure favorable terms and strengthen partnerships.
- Managed client relationship management efforts, resulting in improved customer satisfaction and engagement.
- Facilitated quarterly business reviews with clients to assess performance and align future objectives.
- Resolved client issues promptly, fostering trust and reinforcing long-term relationships.
Captain
New York City Police Department
08.1993 - 08.2013
- Documented incidents and arrest activities, reviewed written reports and communicated with subordinates to facilitate administrative follow-up.
- Liaised with government, civic and private organizations to promote community safety.
- Supervised administrative and support functions of non-sworn personnel.
- Reduced crime rates through proactive patrolling and intelligence-led policing initiatives.
- Assigned and supervised subordinates to prevent crime, protect life and property and enforce laws.
Education
Bachelor of Science -
Rochester Institute of Technology
Rochester, New York, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
CPR Trained
Timeline
Operations Manager
Strategic Security Corp.
06.2021 - 01.2023
Account Manager
Strategic Security Corp.
05.2019 - 06.2021
National Account Manager
G4S Secure Solutions
12.2013 - 04.2019
Captain
New York City Police Department
08.1993 - 08.2013
Bachelor of Science -
Rochester Institute of Technology