Jismary Rosado
Gilbertsville
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
Gilbertsville
10.2023 - Current
- Resolved customer inquiries in a timely manner.
- Provided product recommendations based on customer needs.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Sales Associate
H&M Clothing Store
10.2024 - 05.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Business
Pennsylvania State University
University Park, PA05-2028
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA05-2024
Skills
- Customer service
- Sales strategies
- Data analysis
- Team collaboration
- Conflict resolution
- Employee training
- Time management
- Customer support
- Customer complaint resolution
- Hospitality and accommodation
- Teamwork skills
- Multitasking
- Attention to detail
- Reliability
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
H&M Clothing Store
10.2024 - 05.2025
Customer Service Associate
Wawa
10.2023 - Current
Bachelor of Science - Business
Pennsylvania State University
High School Diploma -
Boyertown Area Senior High School
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