Jivandel Molina
Juan Diaz, Campo Lindbergh, Panama City
Summary
Graduated on Engineer of Logistic and Business with the skills for logistic matters and management of the process, ready to assume new task in the area.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Receptionist
Marinn Place
4 2024 - 7 2024
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Salerman/Customer Service Representative
Alorica
03.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased overall project success rate by consistently meeting deadlines and maintaining high-quality work standards.
Digital Assistance
Anzola Robles y Asociados
03.2022 - 09.2022
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
Front Desk Receptionist
Fabrica De Galletas Pascual
06.2019 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
Internship Student Of Logistic
DB Schenker
02.2019 - 04.2019
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Management of the system SIGA (system for import and export containers)
- Update files of the containers
- Manage files of BL, Sea waybill, Master and Origin.
Atención al cliente en Soporte Técnico
Sitel
01.2017 - 07.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Graduate On Engineer of Logistic And Business - Logistics And Materials Management
Universidad De Panamá
05.2015 -
Skills
Guest Relations
Reservation Management
Microsoft Office
Professional Appearance
Administrative Support
SIGA (import and export system)
Zeus inventory (purchase system)
Teamwork and Collaboration
Personal Information
- Date of Birth: 11/06/95
- Nationality: Panamenian
Languages
English
Full Professional
References
- Indira Raquel Trujillo Martinez de Brunette, Supervisor of import and export landing , DB Schenker, phone 6294-2005
- Jaseth Figueroa, Team leader of videovigilance and security, Empresa Panameña de alimentos, phone 6852-2628
- Karen Correa, Team leader/Supervisor of General Service, Empresa Panameña de Alimentos, phone 6613-8349
Timeline
Salerman/Customer Service Representative
Alorica
03.2023 - 03.2024
Digital Assistance
Anzola Robles y Asociados
03.2022 - 09.2022
Front Desk Receptionist
Fabrica De Galletas Pascual
06.2019 - 11.2021
Internship Student Of Logistic
DB Schenker
02.2019 - 04.2019
Atención al cliente en Soporte Técnico
Sitel
01.2017 - 07.2017
Graduate On Engineer of Logistic And Business - Logistics And Materials Management
Universidad De Panamá
05.2015 -
Hotel Front Desk Receptionist
Marinn Place
4 2024 - 7 2024
Similar Profiles
Zelideth ParedesZelideth Paredes
Revenue Auditor and Accounts Receivable at Marinn Financial Place HotelRevenue Auditor and Accounts Receivable at Marinn Financial Place Hotel
Samantha WrigglesworthSamantha Wrigglesworth
Director of Sales and Events at Middleton Place and The Inn at Middleton PlaceDirector of Sales and Events at Middleton Place and The Inn at Middleton Place
Robert VanBenschoten JrRobert VanBenschoten Jr
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea