Olivia Verratti
Philadelphia
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Exit 6
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
John's Water Ice
05.2021 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Gymnastics Coach
Cherry Hill Gymnastics Academy
09.2021 - 06.2022
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Server
Chickie's And Pete's
08.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Health Science
Florida Atlantic University
Boca Raton, FL05.2025
High School Diploma -
Merion Mercy Academy
Lower Merion, PA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Exit 6
05.2024 - Current
Gymnastics Coach
Cherry Hill Gymnastics Academy
09.2021 - 06.2022
Server
Chickie's And Pete's
08.2021 - 01.2022
Server
John's Water Ice
05.2021 - Current
Bachelor of Arts - Health Science
Florida Atlantic University
High School Diploma -
Merion Mercy Academy
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