J’Nesjah Cox
Pittsburgh
Summary
Detail-oriented healthcare professional with over 7 years of experience in hospital operations and patient safety. Expertise in monitoring patient health, managing communications during high-demand situations, and maintaining accurate documentation in Epic. Recognized for effective collaboration with clinical teams to enhance patient outcomes.
Overview
10
10
years of professional experience
Work History
Virtual Patient Monitor
Allegheny Health Network
Pittsburgh
05.2023 - Current
- Provide continuous virtual patient observation to promote safety and prevent falls, elopement, and medical device interference
- Conduct and document hourly patient status and safety assessments
- Monitor patient health status and update records in Epic
- Communicate changes and concerns promptly to nurses, PCTs, and aides
- Manage multi-line phone calls and scan patient documentation
Telecommunications Operator
UPMC
Pittsburgh
08.2022 - 12.2022
- Operated hospital telephone and communication systems, including overhead paging
- Managed emergency alerts, alarms, and distress situations
- Coordinated communications for Hospital Police, LifeFlight, and Incident Command
- Handled high-volume inbound and outbound calls for providers and patients
Patient Service Representative – Emergency Department
Monroeville
10.2020 - 05.2021
- Registered patients, collected co-payments, and obtained TPO and Medicare signatures
- Verified and updated patient demographic and insurance information
- Coordinated with nurses and ambulance personnel in a fast-paced ED environment
- Prepared patient charts and schedules using Epic and Medipac
Patient Service Representative
UPMC
Pittsburgh
12.2017 - 04.2019
- Checked patients in and out and scheduled or rescheduled appointments
- Verified insurance, collected payments, and maintained patient records
- Communicated with physicians and dietitians regarding patient care
- Obtained patient or family consent for treatment and financial responsibility
Charge Entry Specialist / Data Coordinator (Internship)
ORION HealthCorp
Pittsburgh & Monroeville
09.2016 - 11.2017
- Entered charges and payments for multiple physicians
- Processed insurance claims, ERAs, and patient payments
- Managed high-volume patient and insurance calls
- Maintained accurate billing records and prepared bank deposits
Skills
- EPIC charting
- patient monitoring
- health status assessment
- medical device management
- communication skills
- emergency response
- customer service
- problem solving
- team collaboration
- adaptability
- insurance verification
- chart scheduling
Timeline
Virtual Patient Monitor
Allegheny Health Network
05.2023 - Current
Telecommunications Operator
UPMC
08.2022 - 12.2022
Patient Service Representative – Emergency Department
10.2020 - 05.2021
Patient Service Representative
UPMC
12.2017 - 04.2019
Charge Entry Specialist / Data Coordinator (Internship)
ORION HealthCorp
09.2016 - 11.2017