Joan Platko
Nicktown
Summary
Detail-oriented and results-driven Technical Solution Analyst with 29 years of experience supporting pharmacy and healthcare software solutions. Adept at troubleshooting application issues, ensuring regulatory compliance, and collaborating with cross-functional teams to deliver seamless technology outcomes. Strong knowledge of pharmacy workflows, data integration, and exceptional customer support.
Overview
42
42
years of professional experience
Work History
Technical Solution Analyst – Pharmacy
Oracle Health, formerly Cerner
02.2015 - Current
- Provide advanced technical support for pharmacy information systems, addressing real-time issues impacting medication dispensing, order entry, and clinical workflows.
- Collaborate with development and QA teams to diagnose software defects, perform root cause analysis, and deliver timely resolutions for healthcare clients.
- Configure, test, and document system integrations, including HL7 interfaces and pharmacy automation solutions.
- Guide pharmacy staff and IT users through complex problems, offering training and knowledge transfer to ensure self-sufficiency.
- Monitor system performance and compliance with HIPAA and other applicable regulations.
Software Support Analyst – Pharmacy
Siemens Health
03.2003 - 02.2015
- Provided tier 1 and 2 support for pharmacy management systems.
- Assisted with software implementations, upgrades, and user acceptance testing in hospital and retail pharmacy settings.
- Educated end-users on best practices, optimizing pharmacy workflows and improving medication safety.
- Maintained accurate, detailed documentation for troubleshooting steps, configurations, and issue resolutions.
- - Siemens Health was acquired by Cerner in 2015
Software Support Analyst
Delta Home Health/Siemens
11.1996 - 03.2003
IT Specialist
Windber Hospital
06.1994 - 11.1996
Miners Hospital
02.1984 - 06.1995
- Variety of roles including Patient Registration, Medical Secretary – Ambulatory Surgery, Data Processing/Cashier
Education
Associate of Science - Medical Assistant
Mount Aloysius Junior College
Cresson, PA05.1983
Skills
- Pharmacy information systems expertise
- HL7 data integration
- SQL-based data analysis
- Server troubleshooting expertise
- Understanding of HIPAA regulations
- Medication dispensing systems
- Customer-focused technical assistance
- Software issue identification
- Root cause identification
Timeline
Technical Solution Analyst – Pharmacy
Oracle Health, formerly Cerner
02.2015 - Current
Software Support Analyst – Pharmacy
Siemens Health
03.2003 - 02.2015
Software Support Analyst
Delta Home Health/Siemens
11.1996 - 03.2003
IT Specialist
Windber Hospital
06.1994 - 11.1996
Miners Hospital
02.1984 - 06.1995
Associate of Science - Medical Assistant
Mount Aloysius Junior College