JOAN GUANTE
Philadelphia
Summary
Dynamic professional with extensive experience in customer service and payroll operations, notably at Apple and Elite Home Health Care. Bilingual in English and Spanish, I excel in communication and organization, ensuring accuracy in payroll for over 250 employees while enhancing customer satisfaction through effective problem-solving and support.
Overview
7
7
years of professional experience
Work History
Specialist
Apple
King of Prussia
07.2024 - Current
- Provided setup, troubleshooting, and general support for Apple devices to enhance user experience
- Guided customers in selecting products aligned with their needs and budget
- Collaborated with teammates to ensure seamless customer experience during peak hours
- Assisted customers in various store sections during busy periods to ensure efficient service
- Stay up to date on Apple products, services, and promotions
EVV Coordinator
Elite Home Health Care
Jenkintown
03.2024 - Current
- Managed employee calls regarding EVV, scheduling, and timekeeping issues, ensuring timely resolutions
- Coordinated scheduling and documentation processes, following up on issues to ensure resolution
- Maintained organized and accurate records and weekly reports to support operational efficiency
- Handled sensitive employee and patient information daily
Business Services Specialist II
Cox Automotive
Orlando
10.2023 - 01.2024
- Managed high volume of customer inquiries over the phone during peak sales times to enhance customer service
- Coordinated account management and vehicle sale scheduling to streamline operations
- Verified customer and vehicle information before sales were processed
- Worked with multiple accounts at once while maintaining accuracy
Customer Service Representative
Synchrony Financial
Orlando
03.2023 - 10.2023
- Handled daily influx of customer calls, efficiently resolving inquiries and improving response times
- Facilitated customer payments, addressed account questions, and provided general support to enhance customer satisfaction
- Maintained professionalism while resolving challenging customer interactions, ensuring customer retention and loyalty
- Followed company security procedures when handling accounts
Payroll Clerk
Elite Home Health Care
Jenkintown
05.2019 - 03.2023
- Processed payroll for over 250 employees, ensuring timely and accurate payments
- Prepared detailed payroll reports and verified information for accuracy, facilitating compliance and transparency
- Maintained comprehensive records of employee attendance, vacation, and leave to support accurate payroll processing
- Assisted employees with payroll and timekeeping questions
- Trained employees on company timekeeping systems
Education
Associate of Arts - Business
Community College of Philadelphia
Philadelphia, PA01-2021
High School Diploma -
Olney Charter High School
Philadelphia, PA01-2019
Skills
- Healthcare Compliance
- Payroll operations
- HR Management Systems
- Data analysis
- Microsoft Excel
- Customer Service
- Fluent in English and Spanish
- Communication and Organization
Timeline
Specialist
Apple
07.2024 - Current
EVV Coordinator
Elite Home Health Care
03.2024 - Current
Business Services Specialist II
Cox Automotive
10.2023 - 01.2024
Customer Service Representative
Synchrony Financial
03.2023 - 10.2023
Payroll Clerk
Elite Home Health Care
05.2019 - 03.2023
Associate of Arts - Business
Community College of Philadelphia
High School Diploma -
Olney Charter High School