JoAnn Henning
Pittsburgh
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
Longwood at Oakmont Retirement Community
Verona, PA
01.2021 - Current
- Coordinated scheduling for resident appointments and events to enhance community engagement.
- Managed correspondence, ensuring timely communication between residents, families, and staff.
- Streamlined administrative processes to improve office efficiency and reduce redundancy.
- Assisted in maintaining accurate resident records using electronic health record systems.
- Developed training materials for new administrative staff to ensure smooth onboarding process.
- Implemented filing system enhancements that improved document retrieval times significantly.
- Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Certified Medication Technician
Longwood at Oakmont Retirement Community
Verona, PA
05.2009 - 01.2021
- Administered medications following established protocols and safety guidelines.
- Documented patient responses and medication effects accurately in care plans.
- Collaborated with healthcare teams to optimize resident care strategies.
- Trained new staff on medication administration techniques and compliance standards.
- Evaluated and reported changes in residents' health status promptly to nursing staff.
- Maintained inventory of medications, ensuring proper storage and accessibility.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
Hardlines Supervisor
JOANN Fabrics and Crafts
Monroeville, PA
01.2002 - 05.2009
- Supervised hardlines department, ensuring optimal presentation and stock levels.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented inventory management practices, enhancing accuracy and reducing discrepancies.
- Coordinated merchandise planning to align with sales trends and seasonal demands.
- Improved customer satisfaction by providing exceptional service and addressing customer inquiries promptly.
Sales Associate
Kaufmann's Department Store
Monroeville, PA
06.1991 - 12.2001
- Developed strong relationships with customers, providing personalized service to enhance satisfaction.
- Maintained an organized inventory system, ensuring accurate stock levels and timely reorders.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
South Vo-Tech High School
Pittsburgh, PA06-1988
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Documentation and recordkeeping
- Dedicated team player
Timeline
Administrative Assistant
Longwood at Oakmont Retirement Community
01.2021 - Current
Certified Medication Technician
Longwood at Oakmont Retirement Community
05.2009 - 01.2021
Hardlines Supervisor
JOANN Fabrics and Crafts
01.2002 - 05.2009
Sales Associate
Kaufmann's Department Store
06.1991 - 12.2001
High School Diploma -
South Vo-Tech High School