Summary
Overview
Work History
Education
Skills
Timeline
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Joann Mainardi

Broomall,PA

Summary

Dynamic Practice Manager at Crozer-Keystone Health Network with a proven track record in enhancing patient satisfaction and streamlining operations. Skilled in strategic planning and staff management, I successfully implemented training programs that boosted team performance and reduced turnover rates. I am committed to fostering a collaborative environment while ensuring compliance with healthcare regulations.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

34
34
years of professional experience

Work History

Practice Manager

Crozer- Keystone Health Network
02.2019 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Supervised team of 17 office personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Provided supervision and management to team of support personnel.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Medical Receptionist

Crozer- Keystone Health Network
03.2015 - 02.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Performed various administrative tasks by filing, copying and faxing documents.

Medical Receptionist

Michael V. Baio MD
10.2009 - 05.2014
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Completed clerical duties and tasks for clinic administration.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.

Real Estate Agent

Remax Top Performers
09.2006 - 09.2009
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Listed and sold an average of $1 million dollars per month.
  • Received a Top Performer Award 4 months out of 6 (Best in Sales)

Medical Assistant/Receptionist

Joel M. Snyder MD
10.1991 - 09.2006
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.

Education

No Degree - Computer And Information Sciences

DCCC
Media, PA
09-1989

High School Diploma -

Lamberton High School
Philadelphia, PA
06-1989

Skills

  • Schedule management
  • Practice management
  • Workflow management
  • Records management
  • Policy and procedure development
  • Employee performance
  • Electronic health records
  • Payroll administration
  • New hire training
  • Staff development
  • Supplies ordering
  • Workflow planning
  • Medical personnel recruitment
  • Employee operations
  • Workflow efficiency
  • Decision-making
  • Training and mentoring
  • Staff supervision
  • Patient relations
  • Facility oversight
  • Problem identification
  • Employee work scheduling
  • Employee performance evaluations
  • Performance monitoring
  • Clinical staff management
  • Quality control

Timeline

Practice Manager

Crozer- Keystone Health Network
02.2019 - Current

Medical Receptionist

Crozer- Keystone Health Network
03.2015 - 02.2019

Medical Receptionist

Michael V. Baio MD
10.2009 - 05.2014

Real Estate Agent

Remax Top Performers
09.2006 - 09.2009

Medical Assistant/Receptionist

Joel M. Snyder MD
10.1991 - 09.2006

No Degree - Computer And Information Sciences

DCCC

High School Diploma -

Lamberton High School

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Joann Mainardi