Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

JOANN MCKENNY

Birdsboro

Summary

Enthusiastic Human Resources Assistant with experience in employee relations, benefits administration, and full cycle recruiting. Strengths lie in strong interpersonal skills, ability to maintain confidentiality, and knowledge of HR laws and regulations. Contributed significantly to fostering positive work culture in previous roles by effectively addressing employee concerns and facilitating resolution of workplace issues.

Overview

27
27
years of professional experience

Work History

ADMINISTRATIVE & HR ASSISTANT

JP MASCARO
02.2024 - Current
  • Managed daily handling, securing, and delivery of confidential information.
  • Provided comprehensive administrative support to senior management.
  • Assisted with screening, interviewing, hiring, and onboarding processes for new staff.
  • Maintained employee records, including attendance and disciplinary actions.
  • Coordinated weekly schedules to ensure optimal resource allocation.
  • Participated in all disciplinary meetings, taking necessary actions as required.
  • Supported payroll duties to ensure accuracy and timeliness.
  • Delivered customer service and administrative support through document creation, supply ordering, and event planning.

CLIENT SERVICES EXCELLENCE REP

VANGUARD
09.2023 - 01.2024
  • Achieved Securities Industry Essentials (SIE) certification to validate foundational knowledge in finance.
  • Completed Series 7 training to prepare for securities licensing and client interactions.

HR ADMINISTRATION

RESTAURANT DEPOT
05.2018 - 08.2023
  • Conducted staff management, including hiring, onboarding, and disciplinary actions.
  • Facilitated conflict resolution to maintain team cohesion.
  • Executed complete corporate reports for strategic analysis.
  • Oversaw call intake and customer service for enhanced membership completion.
  • Handled product reception, data entry, and appointment scheduling efficiently.
  • Coordinated meetings, ensuring productive discussions and outcomes.
  • Communicated vendor and corporate office issues to streamline operations.
  • Delivered trainings in accordance with corporate schedule.

SERVICE COORDINATOR

AVM SERVICES
10.2016 - 05.2018
  • Executed call intake, data entry, and typing for efficient information processing.
  • Provided exceptional customer service to enhance client satisfaction.
  • Scheduled and routed service technicians and installation crews for optimal efficiency.
  • Managed inventory by ordering necessary parts to maintain operations.
  • Coordinated food product orders for vending machines and micro markets across multiple locations.
  • Participated in company meetings to contribute to strategic discussions.

CUSTOMER SERVICE/DISPATCH

STAT MEDICAL TRANSPORT
04.2013 - 06.2016
  • Developed system for insurance verification, expediting claim processing prior to transport.
  • Created tools for call intake to improve quality of incoming information.
  • Trained staff on verification and eligibility processes to enhance accuracy.
  • Managed call intake, scheduling, and dispatching for interfacility and emergent transports.

CUSTOMER SERVICE MANAGER/CONTRACT LIAISON

TRANSCARE ML
06.1998 - 05.2013
  • Conducted call intake, dispatched resources, and scheduled transports efficiently.
  • Developed and implemented comprehensive staff training programs.
  • Managed staff performance through training, reviews, and departmental meetings.
  • Facilitated departmental meetings while attending off-site client meetings.
  • Maintained VIP customer contact to enhance service delivery.
  • Collaborated with billing manager to ensure accurate information for prompt claim processing.

Education

High School Diploma -

NORRISTOWN AREA HIGH SCHOOL
Norristown, PA
06-1993

Some College (No Degree) - Christian Counseling

Liberty University
Lynchburg, VA

Skills

  • Customer service management
  • Complaint resolution
  • HAACP certification
  • Customer satisfaction strategies
  • Team meetings
  • Team building and training
  • Cost reduction strategies
  • Employee evaluations
  • Order processing
  • Time management
  • Payroll administration
  • HR management
  • Accounts receivable reconciliation

References

Exceptional References Available Upon Request

References

References available upon request.

Timeline

ADMINISTRATIVE & HR ASSISTANT

JP MASCARO
02.2024 - Current

CLIENT SERVICES EXCELLENCE REP

VANGUARD
09.2023 - 01.2024

HR ADMINISTRATION

RESTAURANT DEPOT
05.2018 - 08.2023

SERVICE COORDINATOR

AVM SERVICES
10.2016 - 05.2018

CUSTOMER SERVICE/DISPATCH

STAT MEDICAL TRANSPORT
04.2013 - 06.2016

CUSTOMER SERVICE MANAGER/CONTRACT LIAISON

TRANSCARE ML
06.1998 - 05.2013

High School Diploma -

NORRISTOWN AREA HIGH SCHOOL

Some College (No Degree) - Christian Counseling

Liberty University

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