JoAnn Ritter

Goodwill of SWPA

09.2024 - Current

Assisted Store Management Duties for Robinson Store (330), Original Cranberry Store (306) and North Hills Store (010).
Implemented changes to enhance the stores.
Provided leadership and direction to staff, donors, and customers to achieve production and quality goals, met sales expectations, and ensure the store operated efficiently.
Adhered to organizational policies and procedures, so that retail operations reflect both a positive internal and external appearance.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Oversaw daily operations to maintain store cleanliness and organization.
Achieve sales expectations and deliver customer-focused service.
Oversaw personnel and ensure the store operates efficiently.