Joanna Fricano
Exton
Summary
Dynamic Surgical Services Associate at Penn Medicine with expertise in surgical scheduling and insurance verification. Proven ability to enhance patient communication and streamline appointment coordination, ensuring operational excellence. Recognized for exceptional customer service and meticulous attention to detail, contributing to a high-volume, efficient healthcare environment.
Overview
3
3
years of professional experience
Work History
Surgical Services Associate
Penn Medicine
Radnor
05.2024 - Current
- SSA for the Ophthalmology department, with a high patient volume.
- Responsible for scheduling and coordinating ophthalmic surgeries for numerous surgeons at various locations.
- Obtain prior authorizations and surgical billing needs when necessary.
- Responsible for chart checking and ensuring patient pre-op exams have been received and noted properly.
- Answer and triage phone calls, EPIC messages, etc., in a timely manner.
Patient Services Coordinator
Penn Medicine Princeton Health
Berwyn
01.2023 - 05.2024
- PSC for the Abramson Cancer Center. Performed various operational and customer service-focused tasks for patients of the oncology clinic, outpatient lab, and infusion suite.
- Responsible for coordinating and scheduling a multitude of services for oncology patients.
- Efficiently responded to patient inquiries and provider requests.
- Effectively communicated with all team members to achieve operational and quality excellence.
Patient Services Associate
Penn Medicine
Berwyn
03.2022 - 01.2023
- PSA for a specialty floor with numerous different specialties ranging from Cardiology, Pulmonology, Orthopedics, Gynecology, Vascular Surgery, Neurology, etc.
- Completed patient arrival and departure in a timely manner, completed patient insurance verification, and scheduled multiple appointments, including office visits and procedures from ancillary orders.
- Answered patient calls and inquiries, and triaged messages.
- Presented a strong customer service focus.
Education
Master of Healthcare Administration - Healthcare Administration
Walden Univeristy
05-2024
Bachelor of Arts - Communication Sciences And Disorders
West Chester University
West Chester, PA05-2020
Skills
- Surgical scheduling
- Insurance verification
- Prior authorization
- Customer service
- EPIC charting
- Patient communication
- Appointment coordination
- Team collaboration
- Multi-tasking
- Attention to detail
- Time management
- Computer skills
Timeline
Surgical Services Associate
Penn Medicine
05.2024 - Current
Patient Services Coordinator
Penn Medicine Princeton Health
01.2023 - 05.2024
Patient Services Associate
Penn Medicine
03.2022 - 01.2023
Master of Healthcare Administration - Healthcare Administration
Walden Univeristy
Bachelor of Arts - Communication Sciences And Disorders
West Chester University
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