Joanne Maher
Hanover Township,PA
Summary
Senior Operations Associate with 30+ years of Customer Service/Technical Education field experience. Detail-oriented, organized and highly resourceful with strong decision-making and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Senior Operations Associate
Tomorrow Health
05.2022 - 06.2025
- Routed urgent orders to DME suppliers for patients discharging from facilities.
- Interacted with medical providers to obtain necessary documentation.
- Created pre-authorization requests on patient's behalf with their insurance payor.
Customer Service Referral Specialist
Aerocare / Adapt Health
09.2020 - 05.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Processed referral requests from patients, doctors and other health care professionals.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Education
Associate of Applied Science - Electronics Engineering Technology
Luzerne County Community College
Nanticoke, PAElectronic Technician
United States Coast Guard
U.S.C.G Training Center New YorkHealth Insurance Portability & Accountability Act
HIPPA Complicant
Various Employer's Locations2025
International Assoc. For Continuing Edu & Training
IASET Certified
Pride Mobility, Exeter, PA2019
Skills
- Task prioritization
- Proactive team engagement
- Verbal communication
- Effective relationship management
Accomplishments
IASET Certified - able to offer Continuing Education Credits and Units for courses created.
HIPPA Compliance - kept compliance active, which was necessary for job.
C-TPAT Training - required government training due to Pride Mobility was an international company. Customs - Trade Partnership Against Terrorism.
Good Conduct Medal from U.S. Coast Guard
Good Conduct Medal given to Coast Guard member who had three consecutive years of honorable service. This service must be free of disciplinary actions.
Timeline
Senior Operations Associate
Tomorrow Health
05.2022 - 06.2025
Customer Service Referral Specialist
Aerocare / Adapt Health
09.2020 - 05.2022
Associate of Applied Science - Electronics Engineering Technology
Luzerne County Community College
Electronic Technician
United States Coast Guard
Health Insurance Portability & Accountability Act
HIPPA Complicant
International Assoc. For Continuing Edu & Training
IASET Certified
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