JoAnne McCarthy

Retail Bookstore Assistant

HACC Lancaster Bookstore

Lancaster

07.2009 - Current

Performed regular inventory checks to ensure adequate stock levels were maintained.
Operated office equipment such as computers, printers, scanners, photocopiers.
Provided customer service to patrons by answering questions, responding to complaints, and addressing special requests.
Created displays to promote new releases or seasonal items.
Checked incoming shipments against purchase orders to verify accuracy of order fulfillment.
Ensured that all areas of the store were neat and tidy at all times.
Handled customer inquiries over the phone regarding book availability or ordering information.
Stocked shelves with newly arrived merchandise according to company guidelines.
Assisted customers in finding and selecting books based on their needs.
Processed cash payments for book purchases using a point-of-sale system.
Trained new staff members on bookstore procedures and policies.
Processed purchases with skilled use of register system and consistently high accuracy.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Matched customers to books or other products to meet needs.
Monitored and reordered supplies necessary for daily operations.
Supported online orders by pulling and ringing merchandise for shipment.
Managed online book orders and ensured timely shipping and customer satisfaction.
Placed special orders or called other stores to find desired items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Computed purchases and received and processed cash or credit payment.