Joanne N. Galante
Glenside
Summary
resourceful and resolves problems in a professional manner. Finds effective solutions and helps develop customer loyalty. Experience in working in challenging environments to provide customer-focused resolutions and feedback.
Overview
3
3
years of professional experience
Work History
Customer Service
Michaels
Plymouth Meeting
10.2022 - Current
- Provide customers with superior customer service through the courteous efficient, accurate processing client issues and requests in a timely and professional manner.
- Maintain customer relationships during and post purchase.
- Required cash handling and cashier responsibilities, and ensuring the floor and stockroom are ready for business day.
- Engages customers by greeting them and offering assistance with products and resolves customer issues and answers questions to ensure a positive customer experience.
Floral Arranger
Anderson's Flowers
- Interacted with customers and potential customers on phone, received praise for exceptional phone manners, voice, and presence.
- Cashiered orders.
Education
Some College (No Degree) - Graphic Design
Montgomery County Community College
Blue Bell, PASkills
- ATTENTIVE TO CUSTOMER’S NEEDS
- ATTENTION TO DETAIL
- SOLVING CUSTOMERS ISSUES
- POSITIVE ATTITUDE
- COMPLIANCE TO COMPANIES POLICIES
- OPEN TO LEARNING NEW SKILLS
- EXCELLENT PHONE VOICES & ETIQUETTE
Prior Work History
Floral Arranger, Anderson's Flowers, Interacted with customers and potential customers on phone, received praise for exceptional phone manners, voice, and presence., Cashiered orders.
Timeline
Customer Service
Michaels
10.2022 - Current
Floral Arranger
Anderson's Flowers
Some College (No Degree) - Graphic Design
Montgomery County Community College