Joanne Rompilla
Whitehall
Summary
Results-driven District Account Manager at SKF USA Inc, adept at strategic relationship management and contract negotiation. Successfully enhanced customer satisfaction through effective communication and problem-solving skills, while executing account plans that aligned with corporate objectives. Recognized for driving business growth and maintaining extensive product knowledge to meet client needs.
Overview
36
36
years of professional experience
Work History
District Account Manager
SKF USA Inc
Blue Bell
08.1988 - 07.2024
- Developed strategic relationships with key accounts to drive business growth.
- Executed account plans aligning with corporate objectives and customer needs.
- Managed contract negotiations ensuring favorable terms for clients and company.
- Conducted regular account reviews to assess performance and identify opportunities.
- Maintained extensive knowledge of SKF product lines and industry developments.
Customer Service Manager
SKF USA Inc
Blue Bell
01.2011 - 01.2018
- Managed customer inquiries through phone and email communication channels.
- Resolved customer complaints by identifying issues and coordinating solutions.
- Trained new team members on customer service protocols and best practices.
- Developed and maintained strong relationships with key customers and stakeholders.
- Implemented process improvements to enhance service delivery efficiency.
- Collaborated with sales teams to address customer needs and expectations.
- Maintained accurate records of customer interactions in CRM system.
- Provided feedback to management on team performance and service quality issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Catasauqua High School
Catasauqua PA06-1975
Skills
- Strategic relationship management
- Contract negotiation
- Product knowledge
- Customer relationship management
- CRM management
- Problem solving
- Effective communication
Timeline
Customer Service Manager
SKF USA Inc
01.2011 - 01.2018
District Account Manager
SKF USA Inc
08.1988 - 07.2024
High School Diploma -
Catasauqua High School
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