Joanne Rugg
Somerset
Summary
Detail-oriented Front Office Assistant with expertise in appointment setting, medical terminology, and billing. Proven ability to streamline workflows and enhance patient experiences. Aptitude for delivering excellent support, assisting walk-in patients. and scheduling appointments. Demonstrated ability to build and maintain a professional relationship with customers, teams, and all levels of management to attain desired results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Conemaugh Memorial Medical Center
Johnstown, Pa
03.2025 - 05.2026
- Managed patient scheduling and appointments for five doctors confirmations to enhance office efficiency.
- Processed medical records and maintained confidentiality in accordance with HIPAA regulations.
- Utilized electronic health record (EHR) systems to update patient information accurately and timely.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled incoming calls, addressing inquiries and directing requests to appropriate departments promptly.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Front Office Receptionist
New Perspective Eye Care
Somerset, PA
09.2024 - 03.2025
- Managed patient check-in processes to ensure efficient workflow and minimize wait times.
- Scheduled appointments using electronic health record (EHR) systems, improving office organization and patient access.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified patients eye insurance and ensured accurate coverage information before appointments.
- Performed daily deposits and processed checks using the online checking system
Billing Specialist
Nulton Diagnostic and Treatment Center
Johnstown, PA
08.2022 - 09.2024
- Processed and verified patient billing information for accuracy and compliance with insurance guidelines to all Commercial insurances.
- Managed accounts receivable to ensure timely payment collection from patients and third-party payers.
- Resolved billing discrepancies by collaborating with patients and insurance providers to facilitate efficient resolutions.
- Prepared itemized statements, invoices and ran payments for incoming clients calls
- Audited and corrected billing and posting documents for accuracy with all commerical insurances.
- Monitored outstanding invoices and performed collections duties.
Urgent Care Front Office
MedExpress Urgent Care
Somerset, PA
01.2019 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Science - Medical Technology
Pennsylvania Community College
Johnstown, PA12-2015
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Billing, invoicing and coding
- Appointment setting
- Insurance verification
- Medical terminology
- Support services
- Excel spreadsheets
Certification
- Hippa Training
- Microsoft Office Suite
Timeline
Front Office Assistant
Conemaugh Memorial Medical Center
03.2025 - 05.2026
Front Office Receptionist
New Perspective Eye Care
09.2024 - 03.2025
Billing Specialist
Nulton Diagnostic and Treatment Center
08.2022 - 09.2024
Urgent Care Front Office
MedExpress Urgent Care
01.2019 - 12.2022
Associate of Science - Medical Technology
Pennsylvania Community College