JOANNE M. CASEY PHR
Allentown
Summary
Organized, results-oriented HR professional with over ten years of diverse experience. Strong background in compliance management, employee relations, investigations, and conflict resolution, with exceptional interpersonal, oral, and written communication skills. Proven ability to be flexible and adaptable in changing circumstances; effectively prioritizes and handles multiple tasks in demanding work environments. Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and various HRIS.
Overview
19
19
years of professional experience
Work History
Human Resources Manager
Kuehne+Nagel, Inc.
Alburtis
03.2023 - Current
- Reduced paper usage by 30% by implementing a new digital "call off line," and decreased document processing time by 50% through standardized procedures and automated workflows.
- Decreased inquiry response time by 25% by streamlining communication channels across departments, improving inter-departmental efficiency.
- Cut the new hire onboarding cycle time by one full day through strategic alignment of EHS, HR, and Operations processes.
- Developed and implemented strategies to mitigate risk and promote a culture of compliance and ethics organization-wide.
- Maintained a 100% compliance rate with all regulatory reporting requirements post-process alignment.
- Ensured company policies comply with all federal, state, and local laws and regulations that affect employee welfare and safety.
- Improved team productivity by 18% through process improvements and optimized work allocation.
- Drafted and disseminated comprehensive company policies, including a complete employee handbook, to all staff.
- Conducted training for Leadership regarding performance management processes, including 30, 60, and 85-day reviews.
- Contributed to wage analysis reviews to ensure the company was competitive in the regional market.
- Participated in numerous investigations and took detailed statements to provide timely, fact-based decisions on complex employee relations matters.
Human Resources Manager
Allen Distribution
Allentown
01.2022 - 09.2023
- Collaborated with the Safety Manager and Third-Party Administrator (TPA) on all Worker’s Compensation claims across the region, managing a portfolio of 5 cases.
- Managed the timely submission of medical reports and billing documentation to the TPA and individual claims managers across Pennsylvania.
- Coordinated return-to-work programs and activities cross-functionally with Operations, HR, and EHS teams.
- Participated in periodic claim status meetings with the TPA to drive claim resolution and cost savings.
- Assigned claim classifications as medical-only or indemnity, ensuring accurate tracking and reporting.
- Assisted the Regional HR Leader in the preparation and standardization of Standard Operating Procedures (SOPs).
Human Resources Generalist
Allen Distribution
Allentown
06.2021 - 12.2021
- Collaborated with the Safety Manager and Third-Party Administrator (TPA) on all Worker’s Compensation claims across the region, managing a portfolio of 5 cases.
- Managed the timely submission of medical reports and billing documentation to the TPA and individual claims managers across Pennsylvania.
- Coordinated return-to-work programs and activities cross-functionally with Operations, HR, and EHS teams.
- Participated in periodic claim status meetings with the TPA to drive claim resolution and cost savings.
- Assigned claim classifications as medical-only or indemnity, ensuring accurate tracking and reporting.
- Assisted the Regional HR Leader in the preparation and standardization of Standard Operating Procedures (SOPs).
Human Resources Generalist (Contract Role)
BlueTriton Brands
Allentown
01.2021 - 06.2021
- Acted as the primary liaison between employees and leadership, implementing strategies to enhance employee engagement and foster a positive workplace culture.
- Developed and delivered weekly new hire onboarding sessions for five new employees, setting clear expectations and reviewing critical company policies.
- Managed the efficient and accurate completion of all new hire paperwork, ensuring compliance and seamless processing for personnel files and payroll.
Human Resources Generalist
Lineage Logistics
Allentown
04.2019 - 05.2021
- Collaborated directly with site leaders to drive business performance and strategic initiatives from an HR perspective across [Number] locations.
- Maintained strict confidentiality and integrity regarding sensitive company information and team member data.
- Conducted regular audits of HR policies, processes, documentation, and practices to proactively identify and mitigate areas of non-compliance or potential risk.
- Partnered with site leaders and the Talent Acquisition Center of Excellence (CoE) to streamline recruitment, screening, interviewing, and onboarding processes, ensuring all talent needs were met efficiently.
- Drove the continuous strengthening of company culture by leading initiatives and managing communications centered around core company values.
Human Resources Manager
Lowes Home Improvements
Bethlehem
08.2013 - 02.2019
- Ensured adherence to Federal Contractor requirements (OFCCP/AAP); managed end-to-end recruitment, interviewing, hiring, and compensation administration processes.
- Supported and implemented on-boarding initiatives utilizing a new curriculum (Lowe’s Red Vest Ready).
- Successfully hired 65 seasonal team members for various departments; efforts resulted in the Bethlehem store ranking #1 in hiring volume in the market for 2017.
- Transitioned 25 seasonal associates to part-time or full-time permanent roles.
- Drove employee engagement and retention initiatives, contributing to an engagement score increase from 60 to 65% in 2017.
- Coordinated and scheduled all performance management conversations via Outlook, ensuring timely completion of annual increases in partnership with the corporate office.
Human Resource/Office Manager
FITZPATRICK LENTZ & BUBBA, P.C.
Center Valley
07.2007 - 07.2013
- Managed and coordinated a team of 29 staff and paralegals, reporting directly to the Chief Operating Officer and Managing Partner.
- Reviewed and communicated crucial updates regarding benefits, policies, procedures, new assignments, and departmental responsibilities.
- Streamlined filing systems by implementing a cloud-based document management system, reducing document retrieval time by 40%.
- Reduced office supply costs by 15% through vendor negotiations and implementing an inventory tracking system.
- Improved overall office efficiency by 20% by overhauling office layout and implementing standardized administrative procedures.
Education
Associates Degree - Business Administration/Human Resources
Rockhurst University
01.2015
Certified Professional -
Society for Human Resource Management (SHRM)
01.2017
Professional Human Resources Certification -
01.2016
Professional in Human Resources (PHR) Certification -
01.2025
Skills
- UltiPro (UKG)
- SAP
- Dayforce
- Workday
- SuccessFactors
- PeopleSoft
- People HUB
- Applicant Tracking Systems (ATS)
- OFCCP Audits
- Compliance Management
- Workers Compensation
- ADA
- FMLA
- LOA
- STD
- LTD
- Life Events
- Investigations
- Conflict Resolution
- Recruitment
- Talent Management
- Compensation and Benefits
- Performance Management
- Active Listening
- Empathy
- Employee Relations
- Employee Engagement
- Training/Development
- HR strategy
- Communication Skills
- Interpersonal Skills
- Data Analytics
- Business Acumen
- Decision Making
- Organizational change
- Time Management
- Project Management
- Adaptability
- Problem-solving
- Confidentiality
- Ethics
Core Competencies
UltiPro (UKG), SAP, Dayforce, Workday, SuccessFactors, PeopleSoft, People HUB, multiple Applicant Tracking Systems (ATS), OFCCP Audits, Compliance Management, Workers Compensation, ADA, FMLA, LOA, STD, LTD, Life Events, Investigations and Conflict Resolution, Recruitment, Talent Management, Compensation and Benefits, Performance Management, ensuring legal and safety compliance, Communication and Interpersonal Skills, Data Analytics, Business Acumen, Decision Making and Organizational change, Time Management, Project Management, proficiency in HR systems
Timeline
Human Resources Manager
Kuehne+Nagel, Inc.
03.2023 - Current
Human Resources Manager
Allen Distribution
01.2022 - 09.2023
Human Resources Generalist
Allen Distribution
06.2021 - 12.2021
Human Resources Generalist (Contract Role)
BlueTriton Brands
01.2021 - 06.2021
Human Resources Generalist
Lineage Logistics
04.2019 - 05.2021
Human Resources Manager
Lowes Home Improvements
08.2013 - 02.2019
Human Resource/Office Manager
FITZPATRICK LENTZ & BUBBA, P.C.
07.2007 - 07.2013
Associates Degree - Business Administration/Human Resources
Rockhurst University
Certified Professional -
Society for Human Resource Management (SHRM)