Jocelyn Burgos
Whitehall,PA
Summary
Dynamic Practice Director at Lehigh Valley Hospital and Health Network, skilled in strategic business planning and team leadership. Successfully enhanced patient care quality and satisfaction through innovative process optimization. Proven expertise in budget management and fostering collaboration among staff, resulting in improved operational efficiency and a cohesive work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Practice Director
Lehigh Valley Hospital and Health Network
11.2003 - Current
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 50 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
BBA - Business Management
Capella University
Minneapolis, MN06-2025
Skills
- Collaboration skill improvement
- Enhancement of innovation workflows
- Process optimization leadership
- Team leadership
- Budget management
- Strategic business planning
- Schedule management
- Performance metrics
- Patient care optimization
- Financial planning expertise
Affiliations
- The National Society of Leadership and Success
Certification
- Project Management - December 2023
- Fundamentals of Lean- November 2023
Timeline
Practice Director
Lehigh Valley Hospital and Health Network
11.2003 - Current
BBA - Business Management
Capella University
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