Jocelyn Curran
Bristol
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care with empathy and effciency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Alliance Cancer Specialists
03.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Bartender
Five Four Bar and Grill
03.2021 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Certified Nursing Assistant
Hospice Care At Home, Private Duty
01.2017 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Fox Chase Cancer Center, FCCC
10.2018 - 12.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Associate of Science - Health Sciences
Bucks County Community College
Newtown, PA05-2023
Bachelor of Science - Health Sciences
Purdue University
West Lafayette, IN04-2025
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Patient relations
- Customer service
- Medical terminology
- Office administration
- Healthcare operations
- Patient outreach and Follow-up
- Healthcare system navigation
- Multitasking
- Nursing background
- Calm and effective under pressure
Certification
Certified Nursing Assistant
Timeline
Patient Care Coordinator
Alliance Cancer Specialists
03.2024 - Current
Bartender
Five Four Bar and Grill
03.2021 - 03.2024
Certified Nursing Assistant
Fox Chase Cancer Center, FCCC
10.2018 - 12.2019
Certified Nursing Assistant
Hospice Care At Home, Private Duty
01.2017 - 08.2022
Associate of Science - Health Sciences
Bucks County Community College
Bachelor of Science - Health Sciences
Purdue University
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