Jocelyn Kalis
Shillington
Summary
Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials. Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Heritage of Green Hills
Shillington
12.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed guest orders efficiently using point-of-sale system.
- Trained new team members on operational procedures and service standards.
- Handled guest complaints promptly to enhance dining experience.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Team Lead
Server / Hostess
BeerWall On Penn
West Reading
04.2023 - 04.2024
- Provided friendly and efficient service to customers in a busy restaurant environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Trained new servers on restaurant procedures and service standards.
- Handled customer complaints professionally and resolved issues promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assistant
Salon Eveleila
Shillington
05.2021 - 12.2021
- Assisted clients in selecting salon services and products.
- Provided excellent customer service to ensure client satisfaction.
- Maintained cleanliness and organization of salon workstations and common areas.
- Supported stylists with preparation of tools and equipment for services, washing clients hair.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Education
State Board of Cosmetology License - Esthetics
American Barber And Beauty Academy
Reading, PA07-2025
Skills
- Product knowledge
- Client communication
- Time management
- Customer service
- Salon techniques
- Health and safety
- Inventory management
Certification
- Clean Touch Certification
- Treating Melanin Rich Skin
- State Board of Cosmetology License Esthetician
Timeline
Server / Hostess
BeerWall On Penn
04.2023 - 04.2024
Server
The Heritage of Green Hills
12.2021 - Current
Assistant
Salon Eveleila
05.2021 - 12.2021
State Board of Cosmetology License - Esthetics
American Barber And Beauty Academy
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