Jocelyn Mihalko
Wilkes-Barre
Summary
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Overview
5
5
years of professional experience
Work History
Bartender
Hudson Servicemen's Association
04.2026 - Current
- Managed bar operations, ensuring timely service and customer satisfaction.
- Fostered a welcoming environment, building rapport with patrons to enhance loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Manager on Duty
Gerrity’s Supermarket
Luzerne, PA
09.2021 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Education
Forensic Science
Salisbury University
Salisbury, MDIn Progress - General Studies
Luzerne County Community College
Nanticoke, PA05-2028
Skills
- Throughout my years of customer service, I have found it very easy to multitask when working with different scenarios and/or customers I’m also extremely time efficient when it comes to my tasks, allowing me to help others with extra work if needed
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
Timeline
Bartender
Hudson Servicemen's Association
04.2026 - Current
Manager on Duty
Gerrity’s Supermarket
09.2021 - Current
Forensic Science
Salisbury University
In Progress - General Studies
Luzerne County Community College
Awards
I was a member of the National Honor Society for four years, and took many leadership roles in clubs and student government throughout highschool.