Jennifer Rodriguez
Northampton
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
12
12
years of professional experience
Work History
Healthcare Customer Service
United Healthcare
10.2024 - Current
- Adhered to strict HIPPA guidelines.
- Set up customer payment plans to cover annual policies and rewards.
- Review and adjust customer coverage levels to address, identify, and resolve customer conflicts.
- Process insurance policy cancellations and renewals quickly to meet call time targets.
- Conduct comprehensive policy reviews for clients, identify gaps in coverage, and recommending appropriate solution.
- Assist member with billing, balances, referrals, prior authorizations, transportation, claims, and or house calls.
- Assist member with Ucard inquires.
- Patient Service
Administrative Manager
Romans Construction
10.2019 - Current
- Maintaining strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Establishing workflow processes, monitoring daily productivity, and implementing modifications to improve overall performance of personnel.
- Scheduling / rescheduling / canceling clients appointments.
- Managing files and records.
Medical Assistant
McGorry and Matta Family Practice
03.2016 - 10.2019
- Adhered to strict HIPPA guidelines
- Managed, scheduled, and coordinated patients appointment.
- Collected Co-Pay
- Insurance Verification
- Gathered accurate records and documentation prior to patients visits.
- Check in / Check out patients.
- Referrals
- Addressed patients concerns, responding respectfully and professionally in a timely manner.
- Prior authorization
- Obtained patients demographics
- Obtained and recorded vitals
- Assigned in office testings
- Follow up calls to patients if needed after visit per physicians requests.
- Spanish Translator
Medical Assistant
EPGI
02.2014 - 03.2016
- Adhered to directed patients to exam rooms, filled questionnaire paperwork, and prepared patients prior to physician entering exam room.
- Collected / updated / reviewed patients demographics.
- Maintained medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Refilled patients medications
- Addressing patients concerned, respectfully and professionally in a timely manner.
- Obtained and recorded patients vitals.
- Assisted with Sigmoidoscopy
- Biopsy collection
- Assigned in office testings
- Spanish Translator
Medical Assistant/Receptionist
Chiropractic and Rehab Office
01.2013 - 02.2014
- Scheduled / rescheduled / cancelled patients appointment.
- Documentation filing
- Check in / Check out patients
- Verifying patients insurance, demographics, and medical history.
- Maintained waiting room area, neat, clean, and safe for patients.
- Adhered to strict HIPPA guidelines.
- Stems placements
- Spanish Translator
Education
Medical Assistant -
U.S. Career Institute
2013
Skills
- Medical Terminology
- Vital Sign Monitoring
- Anatomy Knowledge
- Problem Solver
- Adaptable
- Insurance Verification
- EMR / EHR
- Patient Care
- Phlebotomy
- Appointment Scheduler
- Computer Skills
- Organization and Multitasking
- Customer Service
Languages
English
Spanish
Timeline
Healthcare Customer Service
United Healthcare
10.2024 - Current
Administrative Manager
Romans Construction
10.2019 - Current
Medical Assistant
McGorry and Matta Family Practice
03.2016 - 10.2019
Medical Assistant
EPGI
02.2014 - 03.2016
Medical Assistant/Receptionist
Chiropractic and Rehab Office
01.2013 - 02.2014
Medical Assistant -
U.S. Career Institute
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