Jocelyn Torres
Emmaus
Summary
Results-oriented achiever with a track record of surpassing targets and achieving success in fast-paced environments. Possessing a unique blend of strategic thinking and hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to drive success by identifying opportunities and implementing effective strategies to achieve desired outcomes.
Overview
6
6
years of professional experience
Work History
Onsite Manager
ManpowerGroup
03.2024 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Insured payroll was processed weekly, accurately and on time.
- Create SOPs to align with clients policies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
- Run and check backgrounds to determine work eligibility.
- Effectively managed challenging conversations to achieve positive outcomes and maintain strong relationships.
Housekeeper
Homewood Suites
10.2022 - 03.2024
- Effectively manage time and prioritized tasks to ensure rooms are ready for guests, pay attention to detail to ensure cleanliness, occasionally assist in other positions as needed such as the laundry room, kitchen and housemen.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Account Manager
Discover
01.2020 - 10.2022
- Educated customers about their Discover card benefits, update account information, maintained customer satisfaction with forwards-thinking strategies focused on addressing customer needs and resolving concerns, or advice and assistance to customers, use active listening skills to find underlying needs and concerns.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
Warehouse Associate
Sharp
07.2019 - 01.2020
- Safely work around moving machinery, prepared orders for shipment by systematically packing and labeling merchandise, cleaned and maintained warehouse in compliance with OSHA safety standards, and inspected outgoing shipments to verify accuracy.
Education
Associate of Business Administration
McCann School of Business
Allentown, PA04-2024
Diploma -
Emmaus High School
Emmaus, PA06.2019
Skills
- Effective communication skills
- Client relationship management
- Strong focus on accuracy
- Problem-solving skills
- Strong organizational skills
- Independently driven
- Effective phone interaction skills
- Flexibility in adapting
- Decision-making
- Multitasking Abilities
- Plan projects
Timeline
Onsite Manager
ManpowerGroup
03.2024 - Current
Housekeeper
Homewood Suites
10.2022 - 03.2024
Account Manager
Discover
01.2020 - 10.2022
Warehouse Associate
Sharp
07.2019 - 01.2020
Associate of Business Administration
McCann School of Business
Diploma -
Emmaus High School
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