Jodi B. Heenan
West Chester
Summary
Dynamic manager with a proven track record at Colonial Village Meat Market, excelling in operations management and customer service. Enhanced efficiency through strategic process improvements and rigorous quality control, resulting in increased customer satisfaction. Skilled in team leadership and conflict resolution, fostering a collaborative environment that drives success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manager
Colonial Village Meat Market
West Chester, PA
04.1993 - Current
- Oversaw daily operations to ensure optimal inventory management and product freshness.
- Trained and mentored staff on best practices for customer service and food safety compliance.
- Implemented process improvements resulting in enhanced efficiency in product handling and storage.
- Developed strategic partnerships with local suppliers to enhance product offerings and support community engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Operations management
- Shift scheduling
- Conflict resolution
- Business planning
- Employee onboarding
- Recruiting and interviewing
- Attention to detail
- Multitasking
- Excellent communication
Certification
- Food Protection Manager Certification- Serv Safe
26610015 ex. 12/02/2029
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager
Colonial Village Meat Market
04.1993 - Current