Jodie Guzzi

Certified Pharmacy Technician

Rite-Aid Pharmacy

Johnstown

11.2004 - Current

Monitored stock levels of medications in the pharmacy's inventory system.
Performed administrative duties such as filing, data entry, answering phones.
Ensured accurate billing information was included on prescription orders prior to processing them.
Verified accuracy of patient information on prescription orders.
Resolved customer complaints regarding product quality or quantity issues.
Maintained pharmacy inventory by restocking shelves with medications and supplies.
Generated labels for compounded medications using an automated system.
Processed third-party insurance claims for reimbursement of pharmaceuticals.
Entered patient profile information into computer systems accurately and completely.
Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
Maintained records of controlled substances dispensed according to state regulations.
Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Provided medication and other healthcare products to customers accurately and efficiently.
Assisted patients in understanding their medication instructions and usage directions.
Checked expiration dates on drug products prior to dispensing them to customers.
Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
Conducted compliance packaging of prescribed medications into unit dose containers.
Answered questions from customers regarding insurance coverage eligibility requirements.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Adhered to infection control policies and procedures to prevent spread of disease.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Verified patients' identities at pickup to prevent sale of wrong medications.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Supervised inventory levels to maintain adequate supply of medications and medical supplies.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.