Jody Gibbons
Emeigh
Summary
Dynamic Supervisor with a proven track record at All American Fire Equipment, excelling in staff management and service excellence. Enhanced operational efficiency through strategic decision-making and effective training programs, resulting in improved customer satisfaction. Strong analytical thinker skilled in inventory control, fostering a productive and compliant work environment.
Overview
33
33
years of professional experience
Work History
Supervisor
All American Fire Equipment
09.2023 - Current
- Conducted regular performance evaluations to identify areas for employee development.
- Analyzed operational data to inform strategic decisions and improve service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Supervisor
Kaza Fire Equipment Company
08.2013 - 09.2023
- Oversaw daily operations and ensured compliance with safety protocols.
- Mentored staff on equipment maintenance and best practices for fire safety.
- Developed training programs to enhance team performance and knowledge retention.
- Implemented process improvements to optimize workflow efficiency and reduce downtime.
- Coordinated inventory management, ensuring availability of critical fire equipment supplies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Service Technician
Kaza Fire Equipment Co..
06.1998 - 08.2013
- Diagnosed and repaired fire suppression systems to ensure compliance with safety standards.
- Conducted routine maintenance on fire equipment, enhancing equipment reliability and operational efficiency.
- Assisted in training junior technicians on installation procedures and troubleshooting techniques.
- Implemented improvements in service processes, reducing downtime and increasing customer satisfaction.
- Developed comprehensive service reports detailing repairs performed and recommendations for future maintenance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Supervisor of Distribution Operations
Giant Eagle
10.1992 - 05.1998
- Trained and mentored staff on best practices in inventory management and operational procedures.
- Analyzed workflow processes, identifying areas for improvement to increase productivity and reduce waste.
- Collaborated with senior management to align distribution strategies with organizational goals and objectives.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Developed strong relationships with vendors, negotiating favorable contracts to minimize costs, and maximize service quality.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
Education
PAFED Certification -
Lewistown Fire Academy
Lewistown, PAFork Truck Certificate -
Greater Altoona Career And Technology Center
Altoona, PANFPA10 Certification -
Buckeye Fire Equipment
Kings Mountain, NCNFPA17 & NFPA17A Certification -
Buckeye Fire Equipment
Kings Mountain, NCNFPA10 Certification -
Getz Equipment Innovators
Peoria, ILUS-DOT & HazMat Certificate -
Stiegerwalt & Associates
Allentown, PAHigh School Diploma -
Northern Cambria
Northern Cambria, PA06-1992
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Service excellence
- Decision-making
- Inventory control
- Analytical thinking
- Project management
- Schedule development
- Task delegation
- Department organization
- Excellent communication
- Strong organizational abilities
Timeline
Supervisor
All American Fire Equipment
09.2023 - Current
Supervisor
Kaza Fire Equipment Company
08.2013 - 09.2023
Service Technician
Kaza Fire Equipment Co..
06.1998 - 08.2013
Supervisor of Distribution Operations
Giant Eagle
10.1992 - 05.1998
PAFED Certification -
Lewistown Fire Academy
Fork Truck Certificate -
Greater Altoona Career And Technology Center
NFPA10 Certification -
Buckeye Fire Equipment
NFPA17 & NFPA17A Certification -
Buckeye Fire Equipment
NFPA10 Certification -
Getz Equipment Innovators
US-DOT & HazMat Certificate -
Stiegerwalt & Associates
High School Diploma -
Northern Cambria