Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joe Lattanzi

Morrisville

Summary


Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Erickson Living Senior Living
06.2013 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with residents and the management team to ensure long-term success and loyalty.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

Proprietor

Ted's Montana Grill Inc.
01.2010 - 05.2013
  • Developed and managed relationships with vendors and suppliers.
  • Optimized team hiring, training, and performance.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

Restaurant General Manager

Charlie Browns Steakhouse/Bugaboo Creek Steakhouse
01.1998 - 10.2009
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Associate of Arts - Business Management

Bucks County Community College
Newtown, PA

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Passion for customer satisfaction
  • Business operations expertise
  • Labor and food cost control
  • Team leadership
  • Delegating assignments and tasks
  • Problem-solving
  • Coaching and mentoring

Accomplishments

Received Operational Excellence Award

Won General Manager of the Year Award consecutively

Sold Highest percentage of Gift Card Sales for the Company



Certification

Serve-Safe Certified

Timeline

Restaurant General Manager

Erickson Living Senior Living
06.2013 - Current

Proprietor

Ted's Montana Grill Inc.
01.2010 - 05.2013

Restaurant General Manager

Charlie Browns Steakhouse/Bugaboo Creek Steakhouse
01.1998 - 10.2009

Associate of Arts - Business Management

Bucks County Community College

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Joe Lattanzi