Joel Samuel
Wyncote,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Concierge
Rejuvenate
12.2024 - 01.2025
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created welcoming and comfortable environment for guests.
Sports Camp Counselor
Amazing Sport Camp
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Encouraged team building to increase camaraderie, trust and rapport.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- With 11 other coworkers took care of 200 kids on a weekly basis.
Camp Counselor
Camp Amazing
06.2022 - 06.2024
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted in preparing recreational materials and supplies for each activity.
Groundskeeper
Lindy Enclaves
05.2020 - 08.2020
- Removed debris and waste from outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Cleaned vacant apartments and readied them to be occupied for new tenants.
Education
Bachelor of Science - Computer Science
Messiah University
Mechanicsburg, PA05-2027
High School Diploma -
Gloucester County Institute of Technology
Sewell, NJ06-2023
Skills
- Group activity implementation
- Active listening
- Lesson planning
- Cultural sensitivity
- Group leadership
- Performance improvement
- Flexible
Timeline
Concierge
Rejuvenate
12.2024 - 01.2025
Sports Camp Counselor
Amazing Sport Camp
06.2024 - 08.2024
Camp Counselor
Camp Amazing
06.2022 - 06.2024
Groundskeeper
Lindy Enclaves
05.2020 - 08.2020
Bachelor of Science - Computer Science
Messiah University
High School Diploma -
Gloucester County Institute of Technology
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