Joeline Hazeltine
Wapwallopen
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Glen brook rehabilitation and health care center
Berwick
02.2023 - Current
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety standards in resident rooms.
- Communicated effectively with residents and their families about care needs.
- Documented patient care activities in electronic health records system.
- Participated in training new staff on caregiving procedures and best practices.
- Collaborated with the healthcare team to ensure quality patient care.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
Call Center Representative
Dannon Yogurt
Pittston
01.2018 - 07.2020
- Handled customer inquiries regarding product availability and nutritional information.
- Resolved complaints efficiently to maintain customer satisfaction and loyalty.
- Processed orders using Dannon's customer management system accurately.
- Collaborated with team members to streamline call handling processes.
- Documented customer interactions in compliance with company standards.
- Maintained up-to-date knowledge of product promotions and updates.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
Customer Service Representative
Web.com
Drums
11.2016 - 01.2019
- Assisted customers with inquiries about services and products offered.
- Resolved customer issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
Owner/Operator
Bimbo bakeries USA
Pittston
03.2009 - 05.2018
- Managed daily operations of bakery production and distribution processes.
- Ensured compliance with food safety standards and regulations consistently.
- Oversaw inventory management, including ordering and stock rotation practices.
- Implemented efficient workflows to enhance production speed and reliability.
- Trained and mentored staff on operational procedures and quality control measures.
- Developed staff schedules to align with peak production demands effectively.
- Monitored equipment performance to ensure optimal functionality and safety standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Maintained safe driving habits to protect property and general public on roadways.
- Placed ordered for products for the stores
- Made sure the store shelves were fully stocked of the products and organized
Education
Westside Area Vocational Technical School
Pringle , PaSome College (No Degree) - Law Enforcement/ Act 120
Lackawanna Jr College
Scranton, PASkills
- Patient care
- Vital sign monitoring
- Electronic health records
- Infection control
- Call handling
- Complaint resolution
- Order processing
- Product knowledge
- Team collaboration
- Training and mentoring
- Problem solving
- Effective communication
- Attention to detail
- Time management
Certification
- Certified nursing assistant
- CPR/ first aide certified
Timeline
Certified Nursing Assistant
Glen brook rehabilitation and health care center
02.2023 - Current
Call Center Representative
Dannon Yogurt
01.2018 - 07.2020
Customer Service Representative
Web.com
11.2016 - 01.2019
Owner/Operator
Bimbo bakeries USA
03.2009 - 05.2018
Westside Area Vocational Technical School
Some College (No Degree) - Law Enforcement/ Act 120
Lackawanna Jr College