Joell Higgins
Oakdale
Summary
Dedicated professional with expertise in customer service and problem resolution. Skilled in time management and team collaboration, ready to enhance operational efficiency and support delivery teams. Dedicated professional with proven strengths in customer service and problem resolution. Skilled in time management and team collaboration, enhancing operational efficiency to ensure timely issue resolution.
Overview
7
7
years of professional experience
Work History
Administrative Support/Web Check
Hub Group
Imperial
08.2025 - 01.2026
- Monitored delivery teams during shifts to ensure timely completion of deliveries and installations.
- Assisted in training inexperienced drivers, resulting in enhanced operational efficiency.
- Managed incoming phone calls from drivers and customers to provide prompt support.
Marketing Delivery Associate
Lowe’s Warehouse
Imperial
02.2023 - 08.2025
- Facilitated delivery operations for internal and external customers.
- Processed customer order changes and managed alerts, queues across multiple order management systems.
- Resolved escalated customer issues and addressed Executive Care opportunities promptly.
- Exhibited strong problem-solving skills and embraced change while fostering teamwork.
- Maintained ongoing communication with third-party logistics partners to resolve claims and complaints.
- Managed assigned cases through case management system to ensure timely issue resolution.
Lead Recruiter/Administrative Assistant
Central Maintenance & Service Co.
Pittsburgh
05.2019 - 11.2021
- Executed recruitment for over 280 employees using targeted job advertisements and recruiting software.
- Conducted phone interviews and coordinated in-person interviews with hiring managers.
- Performed background checks on new hires to ensure compliance with company policies.
- Administered HR program data including new hire paperwork, terminations, and address changes.
- Assisted with various administrative tasks to support HR operations.
Education
Some College (No Degree) - Business
Community College of Allegheny County
Pittsburgh, PASome College (No Degree) - Business
Bucks County Community College
Newtown, PASkills
- Customer service and support
- Problem resolution
- Attention to detail
- Time management
- Remote office availability
- Multitasking
- Team collaboration
Timeline
Administrative Support/Web Check
Hub Group
08.2025 - 01.2026
Marketing Delivery Associate
Lowe’s Warehouse
02.2023 - 08.2025
Lead Recruiter/Administrative Assistant
Central Maintenance & Service Co.
05.2019 - 11.2021
Some College (No Degree) - Business
Community College of Allegheny County
Some College (No Degree) - Business
Bucks County Community College