JOELLE ASTACIO
Whitehall
Summary
Aiming to leverage my abilities to successfully fill the role at your company.
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
10
10
years of professional experience
Work History
Account Specialist
UNFI
Allentown
04.2023 - Current
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
- Assisted customers in setting up online accounts and provided training on how to use the system.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Maintained accurate records of all client interactions using CRM software.
Team Lead
QVC
Bethlehem
02.2020 - 04.2023
- Maintained store inventories and ordered new materials to increase item availability.
- Delegated tasks to team members according to project requirements and employee strengths.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
Receptionist
LINWOOD FOREST
Whitehall
09.2019 - 01.2020
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Coordinated catering and logistics for firm and client meetings and other events.
- Processed incoming and outgoing documents via electronic methods and systems.
- Answered questions about organization and provided callers with address, directions and other information.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
Cashier
SODEXO
Allentown
01.2015 - 01.2018
- Resolved and de-escalated issues to address customer concerns.
- Provided efficient and courteous service to customers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained inventory and store visual presentation to meet customer needs.
- Processed cash, check and credit cards for customer purchases.
- Bilingual
Education
Some College (No Degree) - Social Services
Lehigh Carbon Community College
Schnecksville, PASkills
- Bilingual
- Customer service
Timeline
Account Specialist
UNFI
04.2023 - Current
Team Lead
QVC
02.2020 - 04.2023
Receptionist
LINWOOD FOREST
09.2019 - 01.2020
Cashier
SODEXO
01.2015 - 01.2018
Some College (No Degree) - Social Services
Lehigh Carbon Community College