JOHJAN BAEZ
Harrisburg
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
BURSAR DIRECTOR
Ana G. Mendez University
10.2018 - Current
- Developed and implemented strategic plans to ensure organizational goals were met
- Trained customer service representatives on customer service standards, policies, and procedures
- Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
RETAIL ASSOCIATE MANAGER
Teletodo Inc.
04.2016 - 10.2018
- Provided customer service by greeting and assisting customers and responding to inquiries and complaints
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Assisted in the development of training materials related to end-user application usage.
INTEGRATED SERVICES COORDINATOR
Universidad Ana G. Méndez
08.2012 - 10.2018
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
- Provided guidance and counseling services to individual students regarding academic concerns or personal issues they may be facing while attending college and university
- Utilized problem-solving skills to resolve complex issues related to student services
- Provided excellent customer service to students, faculty, and staff members in person, by phone, and via email.
ACTING INFORMATION SYSTEMS ANALYST
Universidad Ana G. Méndez
04.2016 - 04.2018
- Analyzed business processes, identified areas for improvement, and recommended solutions based on best practices.
- Assisted in the development of training materials related to end user application usage.
SALES ASSOCIATE
Tiendas Las Variedades
08.2008 - 06.2009
- Assisted customers with product selection to ensure customer satisfaction
- Tagged new merchandise for sale and updated signs.
- Greeted and escorted customer to products racks and shelves to assist in finding merchandise.
Education
Master in Business Administration - Finance
Ana G. Mendez University
Orlando, FL07.2026
Master in Business Administration - Marketing
Universidad Metropolitana
San Juan, Puerto Rico07.2016
Bachelor of Arts - Media Management
Universidad Metropolitana
San Juan, Puerto Rico07.2014
Skills
- Fully Bilingual in Spanish and English
- Time Management
- Effective Communication
- Performance Monitoring
- Project Management
- Call Center Experience
- Staff Management
- Team Collaboration
- Customer Service
- Payment Processing
- Document Translation
Languages
Spanish
Proficient
C2
English
Proficient
C2
References
References available upon request
Certification
- Certified Online Professor, Ana G. Mendez University - December 2014
- Certified Medical Billing and Coding , School of Continuing Education UMET - December 2018
Timeline
BURSAR DIRECTOR
Ana G. Mendez University
10.2018 - Current
ACTING INFORMATION SYSTEMS ANALYST
Universidad Ana G. Méndez
04.2016 - 04.2018
RETAIL ASSOCIATE MANAGER
Teletodo Inc.
04.2016 - 10.2018
INTEGRATED SERVICES COORDINATOR
Universidad Ana G. Méndez
08.2012 - 10.2018
SALES ASSOCIATE
Tiendas Las Variedades
08.2008 - 06.2009
Master in Business Administration - Finance
Ana G. Mendez University
Master in Business Administration - Marketing
Universidad Metropolitana
Bachelor of Arts - Media Management
Universidad Metropolitana
- Certified Online Professor, Ana G. Mendez University - December 2014
- Certified Medical Billing and Coding , School of Continuing Education UMET - December 2018
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