John Anthony Grazioso
New Kensington
Summary
Dynamic Store Manager with a proven track record in maximizing profitability and enhancing customer service. Skilled in financial planning and relationship management, I successfully led teams to achieve company objectives while ensuring compliance with quality management standards. Passionate about driving results and fostering a positive work environment.
Overview
19
19
years of professional experience
Work History
Store Manager
Monro
Verona
01.2018 - 08.2025
- Led and trained service team to deliver exceptional customer service.
- Managed store operations, including profit and loss accountability.
- Ensured timely and safe execution of all work processes.
- Oversaw documentation for store, corporate, and commonwealth of Pennsylvania requirements.
- Generated positive outcomes for service team and company objectives.
Service & Finance Manager
Key Automotive
New Kensington
12.2015 - 05.2018
- Detail-oriented Auto Service & Finance Manager who is adept at meeting customer expectations and resolving issues in a timely and professional manner.
- Skilled at tracking customer balances, keeping track of work orders, selling car parts, contacting clients, ordering car parts, keeping track of the service department accounting and finance, selling used cars, approving loan applications and verifying customer information.
- Specialize in establishing productive relationships with customers seeking financing options.
- Solid knowledge of financing procedures and credit options within the auto industry.
- Ability to offer a variety of financing and servicing options to customers.
- Adapt at effectively supervising smaller and larger staffs.
- Ability to establish and maintain an updated customer database and accounting data base (CDK Dash).
- Extensive internal and external communications and organizational skills.
- Proficient at working well independently and in team environments.
Client Associate
Merrill Lynch
New Kensington
01.2013 - 01.2014
- The Client Service Associate job involved enhancing the client experience by servicing clients and providing operational and administrative support to Financial Advisors.
- Knowledge of the firm's policies, procedures, and technology allowed us to interface with clients and prospective clients, to anticipate their needs, and resolve their problems and provide exceptional customer service.
- Performing administrative duties that supported the Financial Advisors in their daily business practices (e.g., client meetings, on-boarding new clients, marketing, financial analyst, etc.) supporting the firms initiatives and conserve risk awareness through industry regulatory knowledge.
- Detail oriented with organizational skills and manages time efficiently through multi-tasking.
- Collected and monitored financial records of clients by comparing past performances to current market trends.
- Demonstrated strong organizational skills by managing time efficiently through multitasking.
- Supported firm initiatives while maintaining awareness of industry regulations.
Manager
Grazioso Windows
New Kensington
01.2011 - 01.2013
- Managed and supervised 5 employees (contract workers) on the jobsite.
- Assisted in motivating and helping workers and employees with work related issues.
- Provided excellent customer service by answering customer's questions and giving insight about products.
- Managed daily office operations including accounting, accounts receivable and payable.
- Labored contractor for Grazioso Window Company.
- Confident but considerate in making on the spot decisions.
- Company reputation for professionalism and through knowledge in all types of work.
Close-End Fund Buyer - MIS/IPS Shareowner Services
Bank of New York Mellon
Pittsburgh
01.2007 - 01.2010
- Responsibilities included determining purchase dates and executing scheduled investments according to the terms and conditions of the various types of investment plans.
- Promoted to maintain various close-end fund accounts such as: BlackRock, Cohen & Steers, Calamos, Aberdeen, John Hancock, Delaware, Dividend Capital, Claymore, Dreyfus, Neuberger Berman, S & P 500, ING, TCW, DNP, UIT, PIMCO, Duff & Phelps and Ivy Funds.
- The position requirements were to analyze dollars spent based on the source of shares funding the investment versus shares required for an investment.
- On average, the buyers were responsible for the investment of $100,000,000.00 per month.
- The Buyers position required developing an understanding of how BNY Mellon processes impacted and correlated with Buy Unit and how those processes affected the various units both within and outside of Investment Plan Services Division.
- Maintained oversight of investment plans while ensuring compliance with established guidelines.
- Collaborated with cross-functional teams to enhance operational efficiency within Investment Plan Services Division.
- Evaluated performance metrics to optimize investment strategies and align with organizational goals.
Education
Bachelor of Science - Business Administration
Duquesne University
Pittsburgh, PA12.2006
Skills
- Corporate finance expertise
- Quality management standards
- Process improvement strategies
- Cost accounting principles
- Statistical analysis techniques
- Financial planning and strategy
- Research reporting skills
- Requirements analysis proficiency
- Financial software proficiency
- Microsoft Excel and Office Suite
- MS Word and PowerPoint skills
- MS Access and Outlook knowledge
- Lotus Notes experience
- Rumba familiarity
- Internet Explorer usage
- EFT electronic transfers expertise
- Thompson ONE platform knowledge
- Net Exchange understanding
- Charles Rivers application skills
- Bloomberg terminal experience
- Mobius system familiarity
- Online automotive platforms knowledge
- Profit and loss
- Staff training
- Inventory management
- Customer service
- Relationship management
- Performance evaluation
- Problem solving
- Team building
- Time management
- Employee scheduling
- Conflict resolution
- Opening and closing procedures
- Friendly and positive
- Staff management
- Pricing strategies
- Outstanding communication skills
- Store operations
- Maximizing profitability
- Shift checklists
- Recruitment and hiring
- Expense tracking
- Profit margin optimization
- Policies and procedures
- Multitasking and organization
Timeline
Store Manager
Monro
01.2018 - 08.2025
Service & Finance Manager
Key Automotive
12.2015 - 05.2018
Client Associate
Merrill Lynch
01.2013 - 01.2014
Manager
Grazioso Windows
01.2011 - 01.2013
Close-End Fund Buyer - MIS/IPS Shareowner Services
Bank of New York Mellon
01.2007 - 01.2010
Bachelor of Science - Business Administration
Duquesne University