John Boyd
Waynesboro
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
28
28
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Interstate Van Lines
Dulles
08.2019 - Current
- Managed daily operations to ensure efficient moving and logistics processes.
- Supervised team members to maintain high service standards and productivity levels.
- Coordinated scheduling for staff and equipment to optimize resource utilization.
- Implemented safety protocols to enhance workplace safety and compliance measures.
- Developed training programs for new hires to improve operational efficiency.
- Analyzed workflow processes to identify areas for improvement in service delivery.
- Communicated with clients to address inquiries and resolve service issues promptly.
- Maintained inventory management systems to ensure accurate tracking of supplies.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Warehouse Supervisor
Interstate Van Lines
Dulles
04.2017 - 08.2019
- Supervised daily warehouse operations and maintained safety protocols.
- Coordinated inventory management and ensured accurate stock levels.
- Trained new staff on operational procedures and safety standards.
- Supervised loading and unloading of materials from incoming trucks.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
- Generated warehouse shipping documents, packing lists and invoices.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Operated forklifts to fill or empty overhead spaces.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Informed upper management or department heads of items loaded or problems encountered.
- Directed receiving, warehousing, distribution and maintenance services.
- Analyzed data from reports generated by Warehouse Management System software.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
General Warehouse Worker
Lumark Technologies
Hagerstown
01.2016 - 04.2017
- Operated forklifts to transport materials within warehouse environment.
- Organized inventory to ensure efficient retrieval and storage processes.
- Loaded and unloaded shipments, verifying accuracy against packing slips.
Owner/Operator
Boyd Transportation
Waynesboro
05.1998 - 01.2016
- Managed daily operations for logistics and transportation services.
- Coordinated schedules for drivers and vehicle maintenance.
- Oversaw compliance with safety regulations and industry standards.
- Monitored fuel usage and vehicle performance metrics.
- Analyzed routes to optimize delivery efficiency and reduce costs.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education
Class A CDL - CDL Training
Mta Cdl Training
Winter Park, Fl 09.1996 - 10.1996
Woodbridge Senior High School
Woodbridge , VASkills
- Operations management
- Inventory control
- Logistics coordination
- Safety compliance
- Customer relationship management
- Performance monitoring
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Time management
- Process improvement
- Document control
- Process flows
- Performance evaluations
- Goal attainment
- Logistics management
- Staff management
- Employee motivation
- Work flow planning
- Complex problems analysis
- Financial and cash flow analyses
- Planning and implementation
- Staff development
- Policies and procedures implementation
- Customer relationship management (CRM)
- Performance management
Certification
CDL-A, with doubles, triple and tanker endorsements
Forklift certificate
Forklift Train the Trainer
Use of Microsoft Word, Microsoft Office, Excel, Teams and various company programs for daily operations
Use of Windfall Warehouse Managment software.
Timeline
Operations Manager
Interstate Van Lines
08.2019 - Current
Warehouse Supervisor
Interstate Van Lines
04.2017 - 08.2019
General Warehouse Worker
Lumark Technologies
01.2016 - 04.2017
Owner/Operator
Boyd Transportation
05.1998 - 01.2016
Class A CDL - CDL Training
Mta Cdl Training
09.1996 - 10.1996
Woodbridge Senior High School