John Burnett
Pittsburgh
Summary
Dynamic Point of Sale Manager at Giant Eagle with a proven track record in service excellence and workforce skill enhancement. Expert in managing POS software applications, I successfully trained teams and improved operational efficiency, ensuring compliance with food safety regulations. I successfully managed the dairy department at a large Market District location.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Point of Sale Manager, TLDP, Dairy Lead
Giant Eagle
01.2021 - Current
- Point Of Sale or File Maintenance Clerk. Helped to get the store displays ready for sale changeovers. Built sale displays.
- Went through the TLDP (Team Leader Development Program), built and maintained displays, Ordered product for upcoming sale changeovers.
- Went through the closing and opening procedures
- Handled large dairy section by maintaining section cleanliness, product rotation, and display of product.
- Inspected equipment and notified appropriate department or store manager of items needing repair.
- Delegated tasks and gave direction to team of 3 employees within dairy department.
- Trained new dairy clerks on rotation system, product management, and customer service.
- Adhered to food safety regulations and guidelines.
- Labeled and inventoried department merchandise.
- Maintained dairy department and rotation of seasonal items.
Lot Worker,Cashier,Front End Cordinator
Giant Eagle
03.2020 - 01.2021
- Handled cash, made accurate change and maintained balanced cash drawer.
- Removed safety hazards, soiled items, and trash from customer areas.
- Escorted customers to their vehicles and helped load or carry large items.
- Developed and maintained courteous and effective working relationships with team members.
- Learned and adapted quickly to new technology and software applications.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Provided backup to front end. Able to assist with various tasks whenever employees were absent or at lunch.
- Assisted employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
South Park School District
Pittsburgh, PA06-2021
Skills
- Service excellence
- lottery operations
- Workforce skill enhancement
- Sales order facilitation
- Skilled in managing POS software applications
Certification
CPR certified
Timeline
Point of Sale Manager, TLDP, Dairy Lead
Giant Eagle
01.2021 - Current
Lot Worker,Cashier,Front End Cordinator
Giant Eagle
03.2020 - 01.2021
High School Diploma -
South Park School District
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