John Coulbourn
Levittown
Summary
Dynamic manager with a proven track record at every restaurant I worked for, skilled in marketing and shift scheduling. Enhanced team performance through effective conflict resolution and employee training. Cultivated strong customer relationships, driving loyalty and satisfaction. Committed to maintaining a safe and organized environment while achieving operational excellence.
Overview
13
13
years of professional experience
Work History
Manager
Denny's Restaurant
01.1989 - 08.1991
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
KFC Restaurant
02.1987 - 01.1989
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
Burger King Restaurant
01.1983 - 02.1987
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
The Cooking School and Bartending School
01.1979 - 01.1983
- Improved marketing to attract new customers and promote business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Chester High School
Chester, PA 06-1978
Skills
- Marketing
- Contract management
- Disciplinary techniques
- Shift scheduling
Timeline
Manager
Denny's Restaurant
01.1989 - 08.1991
Manager
KFC Restaurant
02.1987 - 01.1989
Manager
Burger King Restaurant
01.1983 - 02.1987
Manager
The Cooking School and Bartending School
01.1979 - 01.1983
High School Diploma -
Chester High School
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